Cancel

Highlighted
Moderator

Re: Cancel my account

Hi @AutoT23 

 

I apologize you are unable to find information on how to cancel your account. All cancellations must be approved by our Billing Support as we are unable to authorize billing changes here in the Community. Though this is the case, we have submitted your cancellation request to this team for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
All Star

Need to cancel

How do I do this? I was just billed and don’t need any longer.
Tags (2)
Highlighted
Administrator

Re: Need to cancel

Hello @KaraPTA. I'm sorry to hear that you were looking to cancel your account with us. It looks like you were able to speak with our Billing team last week and they assisted you with your account. We'll be here if you need anything else.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

Unacceptable customer service and cancelation process

I've been trying to talk to someone throughout this afternoon and your automated system sends me to another automated recording that precedes to tell me they are busy and then hangs up. Repeatedly. 

I finally said I needed a different service other than needing to cancel and got a live person. Who...shockingly then told me they can't help me. This is a mind-blowing scam.

 

I need to cancel my service because I used it for a short-term family reunion and have no other need for the account in the future. I also use your service for work and I try and overlook the glitches in your software, but this experience is unacceptable and will be taken into consideration for all future uses - personally and professionally. 

 

Disappointed,

Whitney Joly

Tags (3)
Highlighted
Moderator

Re: Unacceptable customer service and cancelation process

Hi @WhitneyJ53 

 

I apologize for the experience you've had connecting with out support. What is the number you were calling? This is not the experience we want our users to have and can certainly look into this further for you.

 

With that said, all cancellation request must be made with our Billing Support. When calling into this team, these calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. In fact we have submitted your Community cancellation request to our Billing Department on your behalf. I'm very sorry for the experience that you have had but we do want to make sure you're assisted.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Regular Visitor

How to cancel

Can't locate how to cancel my account
Tags (2)
Highlighted
Administrator

Re: How to cancel

Hello @DebbyH81 
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Regular Visitor

delete my account

Please, I have to delete my account. How can I resolve it?
Tags (2)
Highlighted
Regular Visitor

Delete my account

I would you like to delete my account immediately! How can I resolve it?
Tags (2)
Highlighted
Moderator

Re: Delete my account

Hi @First-NameL93387 

 

I'm sorry to hear you want to delete your account! We have submitted this cancellation request to our Billing Support on your behalf. One of these agents will reach out directly with any further updates. If you have any further questions, our Billing Department is available at these hours and numbers.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.