Cancel

Highlighted
Occasional Visitor

Cancel Account

Please help cancel my account as I do not see fit now.

You may contact me through email and no phone please.

Thank you.

Tags (2)
Highlighted
CTCT Employee

Re: Cancel Account

Hello @user736530,
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Timothy_G
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

Re: Cancel Account

Thank you.

 

I request the team to send me email instead of phone ( I didn't input my phone either).

Please assure that I will not be charged as I am still under the period of first month free trial.

Thank you.

Highlighted
Moderator

Re: Cancel Account

Hi @user736530 

 

You're very welcome! We're always happy to help and can confirm your account was successfully canceled. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! We wish you the best with your marketing endeavors!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Visitor

CANCEL ACCOUNT

Please cancel my account. However, based on what I paid, could you please if the cancellation affects immediately or I could continue to use it for a certain period of time?

Tags (2)
Highlighted
Moderator

Re: CANCEL ACCOUNT

Hi @user094789 

 

Thank you for reaching out to the Community! I can see you were able to connect with our Billing Support directly for further assistance. I'm happy to know one of these agents was able to help point you in the right direction.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

My account,

Please cancel my account, which is . No questions or inquiries, please.

Tags (3)
Highlighted
Moderator

Re: My account,

Hi @DianaF717 

 

We're sorry to hear you want to cancel your account! With that said, it's important I point out you are still under our free trial. These trial accounts only run for 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.

 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

Cancel My account

Please cancel my constant contact account. I reg for the trial but didnt use it, and now it is trying to bill my card. Please cancel it. thanks

Tags (2)
Highlighted
Moderator

Re: Cancel My account

Hi @user468642 

 

Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support to be reviewed. I apologize we are unable to authorize cancellations here due to account security.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.