Hello @KaraPTA. I'm sorry to hear that you were looking to cancel your account with us. It looks like you were able to speak with our Billing team last week and they assisted you with your account. We'll be here if you need anything else.
I've been trying to talk to someone throughout this afternoon and your automated system sends me to another automated recording that precedes to tell me they are busy and then hangs up. Repeatedly.
I finally said I needed a different service other than needing to cancel and got a live person. Who...shockingly then told me they can't help me. This is a mind-blowing scam.
I need to cancel my service because I used it for a short-term family reunion and have no other need for the account in the future. I also use your service for work and I try and overlook the glitches in your software, but this experience is unacceptable and will be taken into consideration for all future uses - personally and professionally.
I apologize for the experience you've had connecting with out support. What is the number you were calling? This is not the experience we want our users to have and can certainly look into this further for you.
With that said, all cancellation request must be made with our Billing Support. When calling into this team, these calls take a few minutes or less and there's no pressure to keep your account active if you do not wish to do so. In fact we have submitted your Community cancellation request to our Billing Department on your behalf. I'm very sorry for the experience that you have had but we do want to make sure you're assisted.
I'm sorry to hear you want to delete your account! We have submitted this cancellation request to our Billing Support on your behalf. One of these agents will reach out directly with any further updates. If you have any further questions, our Billing Department is available at these hours and numbers.
I request the team to send me email instead of phone ( I didn't input my phone either).
Please assure that I will not be charged as I am still under the period of first month free trial.
You're very welcome! We're always happy to help and can confirm your account was successfully canceled. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! We wish you the best with your marketing endeavors!
Thank you for reaching out to the Community! I can see you were able to connect with our Billing Support directly for further assistance. I'm happy to know one of these agents was able to help point you in the right direction.
We're sorry to hear you want to cancel your account! With that said, it's important I point out you are still under our free trial. These trial accounts only run for 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.
Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support to be reviewed. I apologize we are unable to authorize cancellations here due to account security.
Though we are unable to go into an account's billing details here in the Community, I did want to clarify we do bill five days prior to the monthly service period start date. Doing this helps ensure that the payment will have processed by the time your bill date comes around.
With that said, I also would like to apologize for any confusion there may be with our cancellation process. Because we are a monthly service with no contract users do have the ability to cancel at any time. These cancellation requests do however have to go through our Billing Department. If you are unable to call into our Support reaching out here in the Community for assistance is the next best thing as we can submit this request for you. In fact I can see this request to both cancel and remove the card on file has already been submitted by our Chat Support.