Thank you for reaching out to the Community! I can see you were able to connect with our Billing Support directly for further assistance. I'm happy to know one of these agents was able to help point you in the right direction.
We're sorry to hear you want to cancel your account! With that said, it's important I point out you are still under our free trial. These trial accounts only run for 60 days. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active.
Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support to be reviewed. I apologize we are unable to authorize cancellations here due to account security.
Though we are unable to go into an account's billing details here in the Community, I did want to clarify we do bill five days prior to the monthly service period start date. Doing this helps ensure that the payment will have processed by the time your bill date comes around.
With that said, I also would like to apologize for any confusion there may be with our cancellation process. Because we are a monthly service with no contract users do have the ability to cancel at any time. These cancellation requests do however have to go through our Billing Department. If you are unable to call into our Support reaching out here in the Community for assistance is the next best thing as we can submit this request for you. In fact I can see this request to both cancel and remove the card on file has already been submitted by our Chat Support.
I asked for my account to be canceled around a month ago, made sure with the support that it had been successfully done but another $ bill. I had made sure no invoices would be generated. Support had assured me of that.
Its so hard to stop to be billing Constant Contact. Seems like they try to make it as difficult as possible.
Im sorry its not fair
What to do?
I truly apologize this is the experience you've had - this is definitely not the experience we want our users to have. I can understand how important it is to easily cancel an account and apologize for any inconvenience caused by our cancellation process. Though we are unable to go into your Billing Details here in the Community, I can confirm the Chat agent you've spoken with previously today did submit a case to our Billing Support for this experience to be reviewed. A member of our Billing Support will review this case and follow-up with you directly.
Because you are under our trial period you do not have to take any extra actions to delete your account. Trial accounts only last 60 days. Once this trial period has run out your account will close on its own and no longer be active. With that said I would like to apologize for the calls you're receiving from our Sales team. I have updated the contact preferences on your account to stop these calls.
I apologize for any confusion there may have been with the charges on your account. Have you recently uploaded a large amount of contacts causing an increase of active contacts? Or even upgraded your account to Email Plus? Either of these changes will move you to a higher billing level. Although you were able to connect with our Billing Support about this as well, I do see your account is still open and active. Are you still in need of assistance with canceling your account?
I'm so sorry to hear this! I have however submitted your cancellation request to our Billing Support. One of these billing agents will review this case and follow-up directly. If you have any further questions this team can be reached at these hours and numbers.
I would like to close my account, however, I live overseas so it is difficult to call. I have looked for an email to contact you however I can not find one. I need someone help me! I have already paid an additional 5 months without responds or help.
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
Although you were able to successfully cancel your account through connecting with our Billing Support by phone, we still wanted to make sure this Community post was answered. All cancellation requests must go through our Billing Department. Whether this is done by us submitting this request on your behalf or by calling into this support team as you have. With that said, thank you for having been our customer, we wish you the best with your marketing endeavors!