Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,473 REPLIES 1,473

Hi @CherylB7159 

 

Although we are sorry to see you go, we want to make sure you’re pointed in the right direction! Due to account security we are unable to authorize any cancellations here in the Community. We have however submitted this request to our Billing Support for further assistance. 


Frankie.P
Community & Social Media Support

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Consulting & Training

i need to go ahead and cancel my CC acct- thx

Hello @SteveM142. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Caitlin M.
Community Manager
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Participant

How do I cancel my account and get a refund of any paid fees?

Hi @user17478 

 

While we're always happy to help, I can see part of your account has been disabled by our Account Review Department. Because of this we suggest calling into this support team directly. This team can help review your account before starting our cancellation process.


Frankie.P
Community & Social Media Support

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Participant

i don't easily see a way to do that 

Hi @ReneeF684 

 

I apologize you are unable to see a way to cancel your account. At this time all cancellations are required to be reviewed by our Billing Support. We have submitted your cancellation request directly to this team for further assistance.


Frankie.P
Community & Social Media Support

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Occasional Participant

Hi,

This is Bridget Malone. I like to cancel my account with Constant Contact.

Because I don't like their service. Because they are not fair to their customers.

Please cancel my account. I don't want to do business with Constant Contact.

 

Thank You

Bridget Malone

 

Hi @BridgetM302 

 

I'm so sorry to hear you feel this way about Constant Contact. However due to account security we are unable to authorize cancellation requests here in the Community. Not only this, but I can also see your account is currently disabled due to our Account Review Department. Please call into this support team if you have any further questions on the status of your account.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I am trying to cancel but cannot find the option to.

Hi @BethR231 

 

Thank you for reaching out to the Community! We have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent did successfully cancel your account. Though we are sorry to see you go, we are happy our Support was able to assist.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I can't find where to cancel my accont. Please contact me. I need to cancel this account. Thank you!

Hi @LUCIAW8 

 

Thank you for reaching out to the Community! We have taken a look at your account and can see you were able connect with our Billing Support about this as well. This team was able to successfully cancel your account.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Signed up by mistake. Please cancel my 'free trial'.

Hi @MatthewNancyH 

 

The good news is you do not have to take any actions to cancel your trial account. These accounts automatically close after the 60 day trial has ended if a plan is not purchased.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

.

Hi there, I want to cancel my account as I realized our company has another email marekting software in using. How can I cancel my account to avoid future automatic payment?

 

Thank,

Miranda

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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Hi Liz, Did my account scheduled to be cancelled on Dec 19? Thanks, Miranda

Hi @FirstNameL54251 

 

For your account security we are unable to go into your billing details here in the Community. You can however see this exact date through your account. At the top of your My Account tab will be a notification with the date your account is scheduled to be canceled.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

I would like to cancel my account. I can' seem to get hold of an email or telefone number to do so.

Where should I send my request for cancelling?

Thank you very much

Janie

Hello @user512332 

I am so sorry I did not realize you had posted here as well. I was able to touch base with you over Facebook. If you have any further questions please direct them there. Just so the conversation doesn't get confusing over multiple threads.


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.