Cancel

MelissaN5
Occasional Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,751 REPLIES 1,751
user17783
Participant

am not using it and no need for 

Hi @user17783 

 

I'm so sorry to hear this! I have however submitted your cancellation request to our Billing Support. One of these billing agents will review this case and follow-up directly. If you have any further questions this team can be reached at these hours and numbers.


Frankie.P
Community & Social Media Support

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VanessaB4
Participant

I would like to close my account, however, I live overseas so it is difficult to call.  I have looked for an email to contact you however I can not find one.  I need someone help me!  I have already paid an additional 5 months without responds or help. 

 

Thank you, 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
kevinw997
Participant

how do i cancel my account

Hi @kevinw997 

 

Although you were able to successfully cancel your account through connecting with our Billing Support by phone, we still wanted to make sure this Community post was answered. All cancellation requests must go through our Billing Department. Whether this is done by us submitting this request on your behalf or by calling into this support team as you have. With that said, thank you for having been our customer, we wish you the best with your marketing endeavors!

 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
CherylB7159
Participant

Hello, I want to close this account. Please advise as to how I do this. Thanks, Cheryl Buford

Hi @CherylB7159 

 

Although we are sorry to see you go, we want to make sure you’re pointed in the right direction! Due to account security we are unable to authorize any cancellations here in the Community. We have however submitted this request to our Billing Support for further assistance. 


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
SteveM142
Consulting & Training

i need to go ahead and cancel my CC acct- thx

Hello @SteveM142. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
user17478
Participant

How do I cancel my account and get a refund of any paid fees?

Hi @user17478 

 

While we're always happy to help, I can see part of your account has been disabled by our Account Review Department. Because of this we suggest calling into this support team directly. This team can help review your account before starting our cancellation process.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
ReneeF684
Participant

i don't easily see a way to do that 

Hi @ReneeF684 

 

I apologize you are unable to see a way to cancel your account. At this time all cancellations are required to be reviewed by our Billing Support. We have submitted your cancellation request directly to this team for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BridgetM302
Occasional Participant

Hi,

This is Bridget Malone. I like to cancel my account with Constant Contact.

Because I don't like their service. Because they are not fair to their customers.

Please cancel my account. I don't want to do business with Constant Contact.

 

Thank You

Bridget Malone

 

Hi @BridgetM302 

 

I'm so sorry to hear you feel this way about Constant Contact. However due to account security we are unable to authorize cancellation requests here in the Community. Not only this, but I can also see your account is currently disabled due to our Account Review Department. Please call into this support team if you have any further questions on the status of your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
BethR231
Participant

I am trying to cancel but cannot find the option to.

Hi @BethR231 

 

Thank you for reaching out to the Community! We have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent did successfully cancel your account. Though we are sorry to see you go, we are happy our Support was able to assist.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
LUCIAW8
Participant

I can't find where to cancel my accont. Please contact me. I need to cancel this account. Thank you!

Hi @LUCIAW8 

 

Thank you for reaching out to the Community! We have taken a look at your account and can see you were able connect with our Billing Support about this as well. This team was able to successfully cancel your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
MatthewNancyH
Participant

Signed up by mistake. Please cancel my 'free trial'.