Cancel

[MelissaN5]

I would like to cancel. Please provide instruction on how i can cancel my account

[user17783]

am not using it and no need for 

[Frankie_P]

Hi @user17783 

I'm so sorry to hear this! I have however submitted your cancellation request to our Billing Support. One of these billing agents will review this case and follow-up directly. If you have any further questions this team can be reached at these hours and numbers.

[VanessaB4]

I would like to close my account, however, I live overseas so it is difficult to call.  I have looked for an email to contact you however I can not find one.  I need someone help me!  I have already paid an additional 5 months without responds or help. 

Thank you, 

[Elizabeth_M]

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[kevinw997]

how do i cancel my account

[Frankie_P]

Hi @kevinw997 

Although you were able to successfully cancel your account through connecting with our Billing Support by phone, we still wanted to make sure this Community post was answered. All cancellation requests must go through our Billing Department. Whether this is done by us submitting this request on your behalf or by calling into this support team as you have. With that said, thank you for having been our customer, we wish you the best with your marketing endeavors!

[CherylB7159]

Hello, I want to close this account. Please advise as to how I do this. Thanks, Cheryl Buford

[Frankie_P]

Hi @CherylB7159 

Although we are sorry to see you go, we want to make sure you’re pointed in the right direction! Due to account security we are unable to authorize any cancellations here in the Community. We have however submitted this request to our Billing Support for further assistance. 

[SteveM142]

i need to go ahead and cancel my CC acct- thx

[Caitlin_M]

Hello @SteveM142. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

[user17478]

How do I cancel my account and get a refund of any paid fees?

[Frankie_P]

Hi @user17478 

While we're always happy to help, I can see part of your account has been disabled by our Account Review Department. Because of this we suggest calling into this support team directly. This team can help review your account before starting our cancellation process.

[ReneeF684]

i don't easily see a way to do that 

[Frankie_P]

Hi @ReneeF684 

I apologize you are unable to see a way to cancel your account. At this time all cancellations are required to be reviewed by our Billing Support. We have submitted your cancellation request directly to this team for further assistance.

[BridgetM302]

Hi,

This is Bridget Malone. I like to cancel my account with Constant Contact.

Because I don't like their service. Because they are not fair to their customers.

Please cancel my account. I don't want to do business with Constant Contact.

Thank You

Bridget Malone

[Frankie_P]

Hi @BridgetM302 

I'm so sorry to hear you feel this way about Constant Contact. However due to account security we are unable to authorize cancellation requests here in the Community. Not only this, but I can also see your account is currently disabled due to our Account Review Department. Please call into this support team if you have any further questions on the status of your account.

[BethR231]

I am trying to cancel but cannot find the option to.

[Frankie_P]

Hi @BethR231 

Thank you for reaching out to the Community! We have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent did successfully cancel your account. Though we are sorry to see you go, we are happy our Support was able to assist.

[LUCIAW8]

I can't find where to cancel my accont. Please contact me. I need to cancel this account. Thank you!

[Frankie_P]

Hi @LUCIAW8 

Thank you for reaching out to the Community! We have taken a look at your account and can see you were able connect with our Billing Support about this as well. This team was able to successfully cancel your account.

[MatthewNancyH]

Signed up by mistake. Please cancel my 'free trial'.