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Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,632 REPLIES 1,632

Hi Liz, Did my account scheduled to be cancelled on Dec 19? Thanks, Miranda

Hi @FirstNameL54251 

 

For your account security we are unable to go into your billing details here in the Community. You can however see this exact date through your account. At the top of your My Account tab will be a notification with the date your account is scheduled to be canceled.


Frankie.P
Community & Social Media Support

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Occasional Participant

I would like to cancel my account. I can' seem to get hold of an email or telefone number to do so.

Where should I send my request for cancelling?

Thank you very much

Janie

Hello @user512332 

I am so sorry I did not realize you had posted here as well. I was able to touch base with you over Facebook. If you have any further questions please direct them there. Just so the conversation doesn't get confusing over multiple threads.


Liz_M
Community & Social Media Support

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Occasional Participant

I need to cancel my account but it doesn't seem possible. No direct contact and I can't call the International phone number from Italy.

I'm also starting to doubt that anyone could.

Very unprofessional,

I'm very disappointed.

 

Hello @user512332 

I am so sorry I did not see this message earlier. I was able to respond over Facebook earlier. As to not confuse either myself or you if you have any further questions let chat there. 


Liz_M
Community & Social Media Support

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Participant

Please cancel this account.

Hi @KimL049 

 

I apologize we are unable to authorize cancellations here in the Community. But I can however see you were able to connect with out Support about this as well. Your account has successfully been canceled.


Frankie.P
Community & Social Media Support

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Participant

I have been trying to cancel my account for 3 months now. Never able to reach you guys on call. Even when I do, I'm asked to hold.

Kindly take this up on priority

Hello @user767339

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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Participant

Dear,

Im sorry, but i want to cancel my subscription include delete my billing information here. Pls help me.

 

  1. User name of the account you want to cancel: 
  2. Reason for your cancellation. We use this information to find ways to improve Constant Contact's products and service: I dont want keep this subscription.

Hi @user291886 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you were able to get in contact with our Billing Support about this as well. This agent was able to successfully schedule your account to be canceled.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Looking for how to cancel my account- thanks!

Hi @EricaL342 

 

Your account can be canceled with the assistance of our Billing Support! We have submitted this cancellation request directly to this team on your behalf. One of these agents will reach out directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please cancel my account

Hi there @AllanF75 
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Brigitte P
Community & Social Media Support

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Participant

I don't see anywhere on the site that I can cancel my account. I need to close my account before the next billing cycle.

Hi @PsychicS98 

 

At this time all cancellations have to be reviewed and authorized by our Billing Support. While we are sorry to see you go we have submitted this cancellation request to this team for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

You make it very difficult to cancel my subscription, particularly with customer support in Australia. Please let me know how I can cancel my subscription

 

Hi @user521088 

 

I apologize for any inconvenience caused from our cancellation process. Though all cancellation requests are required to be reviewed by our billing support, we would be happy to assist in this process. We have submitted your cancel request to our billing team on your behalf. A member of this team will follow up with you directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Why do I need to cancel the call directly instead of canceling it automatically?