Cancel

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New Member

Account

Please cancel my account
Tags (2)
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CTCT Employee

Re: Account

Hi there @AllanF75 
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Brigitte P
Community & Social Media Support

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New Member

Cancel

I don't see anywhere on the site that I can cancel my account. I need to close my account before the next billing cycle.
Tags (2)
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Moderator

Re: Cancel

Hi @PsychicS98 

 

At this time all cancellations have to be reviewed and authorized by our Billing Support. While we are sorry to see you go we have submitted this cancellation request to this team for further assistance.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Cancellation

You make it very difficult to cancel my subscription, particularly with customer support in Australia. Please let me know how I can cancel my subscription

 

Tags (2)
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Moderator

Re: Cancellation

Hi @user521088 

 

I apologize for any inconvenience caused from our cancellation process. Though all cancellation requests are required to be reviewed by our billing support, we would be happy to assist in this process. We have submitted your cancel request to our billing team on your behalf. A member of this team will follow up with you directly.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Cancel account

Why do I need to cancel the call directly instead of canceling it automatically?
Tags (2)
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Moderator

Re: Cancel account

Hi @user960800 

 

The good news is you do not always have to call into our Billing Support in order for your account to be canceled. Because you have reached out here in the Community, we have passed your cancellation request on to our Billing Department for you.


Frankie.P
Community & Social Media Support

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New Member

Cancel

I have been trying to cancel this service that I’m not using!!!
Tags (2)
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Moderator

Re: Cancel

Hi @JasonF013 

 

Thank you for reaching out about your account! I apologize I am unable to see any previous attempts of canceling your account. I do however want to make sure you're assisted. While we are unable to authorize cancellations here in the Community, I have passed on this request to our Billing Support on your behalf. A member of this team will contact you with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.