Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,381 REPLIES 1,381
Participant

I would like to submit a cancellation request of my account to Billing Support. Thank you

Hi @user727621 

 

While we're always happy to help point users in the right direction, I can see your account is currently under a List Review. Because of this we ask that you please speak with our List Review Specialists first in order to start the cancellation process.


Frankie.P
Community & Social Media Support

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Occasional Participant

I wrote & phoned you on November 22 that I want to cancel my account. I was promised satisfaction or money returned. Instead you have billed me and ignored me! I have tried to remove my credit card information. I have tried to message you and phone you. I have done everything except walk to you location, and you persist in billing me.
Occasional Participant

These people are impossible to get a hold of. They promise satisfaction or money returned, but they don't have an email address or a contact web-page. None of my phone calls have gone through. I'll take it up with the credit card. 

Hello @SteveE178 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

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Participant

Hi, please can you inactivate my account for now. Thanks

Hi @user186423 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you were able to connect with our Billing Support by phone. This agent was able to successfully cancel your account.


Frankie.P
Community & Social Media Support

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Retail

Please tell me the number to call to cancel. I no longer want to use this service. Thank you

Hello @JessicaM251 ,

Sorry to hear we are no longer a good fit. Here is a page with all the Support and Billing numbers you can call into. https://community.constantcontact.com/contact-support.


Liz_M
Community & Social Media Support

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Participant

Please delete the account for Canvas Church | Canvas School of ministry with the  email and phone number attached. Our church already has an active account and I signed up for a new account in error.

Hi @LorriS264 

 

Thank you for bringing this to our attention! The good news is trial accounts only last 60 days. After the 60 days have passed your account will close on it's own. We have however updated the contact preferences on this trial to stop you from receiving the calls you've mentioned.


Frankie.P
Community & Social Media Support

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Participant

Dear Kindly help me deactivate this account Thanku

Hi @user214131 

 

While I'm sorry to see you go, I'd be happy to help point you in the right direction. We have submitted your cancellation request directly to our Billing Support. It can however take 2 business days for turnaround, as we are an inbound call center. 


Frankie.P
Community & Social Media Support

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Participant

NOT READY

Hi @En4niteK 

 

I'm sorry to hear you're not ready to continue using your account! Your account is however still in our free trial period. These trials will deactivate itself after the 60 day period has ended.


Frankie.P
Community & Social Media Support

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Participant

Hello,

 

Please delete my account .

 

 

Thanks

Hello @user96477,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi. We are canceling our account and I don't see a place to do that on the website. Please help us. 

Connie and Susan LuLaRoe - Style and Fun!

Hello @SusanD2453,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

We need to cancel our account. Campaigns have been largely unsuccessful and our expenses are high.

Hello @BrandiB091,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.