Cancel

[MelissaN5]

I would like to cancel. Please provide instruction on how i can cancel my account

[Frankie_P]

Hi @LorriS264 

Thank you for bringing this to our attention! The good news is trial accounts only last 60 days. After the 60 days have passed your account will close on it's own. We have however updated the contact preferences on this trial to stop you from receiving the calls you've mentioned.

[user214131]

Dear Kindly help me deactivate this account Thanku

[Frankie_P]

Hi @user214131 

While I'm sorry to see you go, I'd be happy to help point you in the right direction. We have submitted your cancellation request directly to our Billing Support. It can however take 2 business days for turnaround, as we are an inbound call center. 

[En4niteK]

NOT READY

[Frankie_P]

Hi @En4niteK 

I'm sorry to hear you're not ready to continue using your account! Your account is however still in our free trial period. These trials will deactivate itself after the 60 day period has ended.

[user96477]

Hello,

Please delete my account .

Thanks

[Zoe_H]

Hello @user96477,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[SusanD2453]

Hi. We are canceling our account and I don't see a place to do that on the website. Please help us. 

[Zoe_H]

Hello @SusanD2453,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[BrandiB091]

We need to cancel our account. Campaigns have been largely unsuccessful and our expenses are high.

[Zoe_H]

Hello @BrandiB091,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[user743339]

Hi, I would like to cancel my subscription. Please delete my account, I NO LONGER WANT to use it anymore. Please let me know how can I close my account. Thank you, Gabriella

[Zoe_H]

Hello @user743339,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[ChaseC999]

Hello please cancel my account

[Frankie_P]

Hi @ChaseC999 

Because you are looking to cancel, we have created a ticket with our Billing Support in your account. For your account security we are unable to authorize these requests here in the Community. At this time all cancellation requests must be reviewed by our Billing Department. I apologize for any inconvenience this may cause.

[RussellD668]

Do not call me!!! Just tell me how to cancel online! I will be posting online FB etc if I receive one more phone call.

[Frankie_P]

Hi @RussellD668 

Thank you for reaching out to the Community! Though our Facebook support was able to answer your previous message about this, I want to make sure our response was shared here too.

Trial accounts automatically close themselves once the 60 day trial has ended so no further actions are needed. We do however offer the option of submitting cancellation requests for users who reach out here in the Community, Facebook, or Twitter. We also can update your contact preferences to stop any calls you may be receiving from our Sales team. Please email us at social_support(at)constantcontact(dot)com with your username and a reference to this post. We would be happy to look into your account further for you and update these contact preferences.

[user391560]

Can you please delete my account because I don't want to use your service any more...

Account email/username : 

[Elizabeth_M]

Hello @user391560 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.

[user96956]

Hi I would like to cancel my account IMMEDIATELY! I have called support and cannot get through. 

Please ensure I get a contact for cancellation ASAP!

[Elizabeth_M]

Hello @user96956 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.