Hi, i created the account the day 22-11, i was a liar with my web, and i didn't used this email, i really don't know whats thid, and now, the 21, this company take me from my account bank 21,78 euros, i was in the free plan one mounth free. Is bad, don't say me anything to pay, but the company take the money ONE DAY BEFORE, for that i want Constant, refund me my money, because is wrong, I created the 22, not 21, and i want you refund my money and cancel inmediatelly that account. Thanks.
I apologize for any confusion caused by the charges you've received. Accounts in our system are billed five days prior to your monthly service period start date. However if you are in fact looking to cancel, all cancellations are required to be processed by our Billing Support. While we do submit tickets for users who reach out to the Community for this, I can see you were able to contact this team by phone. In fact one of these billing agents was able to successfully schedule your account to be canceled.
We have submitted your cancellation request to our Billing Support as we're always happy to help point you in the right direction! Due to account security we are unable to authorize cancels here in the Community. However one of these Billing agents will review your request and contact you directly with updates.
Thank you for reaching out to the Community! I apologize there is not a de-activation link available in accounts. At this time all cancellation requests must go through our Billing Support directly. We have however submitted a ticket to this team on your behalf for assistance.
The good news is your account's trial period has ended. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account is no longer active so you also do not have to take any actions to delete it.
Whether you’re looking for someone to help guide your marketing or do it for you, we have plans to meet your budget and needs.Explore Plans
We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...Read More