We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
Hi, i created the account the day 22-11, i was a liar with my web, and i didn't used this email, i really don't know whats thid, and now, the 21, this company take me from my account bank 21,78 euros, i was in the free plan one mounth free. Is bad, don't say me anything to pay, but the company take the money ONE DAY BEFORE, for that i want Constant, refund me my money, because is wrong, I created the 22, not 21, and i want you refund my money and cancel inmediatelly that account. Thanks.
I apologize for any confusion caused by the charges you've received. Accounts in our system are billed five days prior to your monthly service period start date. However if you are in fact looking to cancel, all cancellations are required to be processed by our Billing Support. While we do submit tickets for users who reach out to the Community for this, I can see you were able to contact this team by phone. In fact one of these billing agents was able to successfully schedule your account to be canceled.
We have submitted your cancellation request to our Billing Support as we're always happy to help point you in the right direction! Due to account security we are unable to authorize cancels here in the Community. However one of these Billing agents will review your request and contact you directly with updates.
Thank you for reaching out to the Community! I apologize there is not a de-activation link available in accounts. At this time all cancellation requests must go through our Billing Support directly. We have however submitted a ticket to this team on your behalf for assistance.
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