Cancel

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CTCT Employee

Re: Something wrong.

Hello @user9051868 
 
We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you

Timothy_G
Community & Social Media Support

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Regular Visitor

Cancellation

I received Notice that my Paypal account had been charged on Dec. 23. My renewable date is not until Dec. 28, I am switching to another device. I would like to cancel and refund y money. Make cancelation and easier to find. And make payment renewal consistent with renewal date!
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Moderator

Re: Cancellation

Hi @ErinS0222 

 

I apologize for any confusion caused by the charges you've received. Accounts in our system are billed five days prior to your monthly service period start date. However if you are in fact looking to cancel, all cancellations are required to be processed by our Billing Support. While we do submit tickets for users who reach out to the Community for this, I can see you were able to contact this team by phone. In fact one of these billing agents was able to successfully schedule your account to be canceled.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Account deletion

Can someone contact me about my account deletion. I asked for it earlier and no one contacted me. thanks
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Moderator

Re: Account deletion

Hi @user55743 

 

We have submitted your cancellation request to our Billing Support as we're always happy to help point you in the right direction! Due to account security we are unable to authorize cancels here in the Community. However one of these Billing agents will review your request and contact you directly with updates.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Not able to find any De-activation Link

We want to deactivate our Subscription on immediate basis, however could not able to find any link from your website. Please help to do the same from back end.
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Moderator

Re: Not able to find any De-activation Link

Hi @user230866 

 

Thank you for reaching out to the Community! I apologize there is not a de-activation link available in accounts. At this time all cancellation requests must go through our Billing Support directly. We have however submitted a ticket to this team on your behalf for assistance.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Account Deletion

We need to delete this account, all the data associated with it, and receive a statement about how our data was handled. Thank you, Mark
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Moderator

Re: Account Deletion

Hi @MarkK136 

 

The good news is your account's trial period has ended. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account is no longer active so you also do not have to take any actions to delete it.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Solution Provider

I want to opt out my membership

I want to opt out my membership

My email : 

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