Cancel

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Occasional Participant

Cancel account

how does one cancel an account after speaking to two reps to cancel it and i am still being chargede

 

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Moderator

Re: Cancel account

Hi @christinem8561 

 

I apologize for the experience you've had with the status of your account. While we are unable to go into your billing details here in the Community, we do want to make sure you are assisted! This cancellation request has been submitted directly to our Billing Support on your behalf.


Frankie.P
Community & Social Media Support

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New Member

Billing

I need to talk to someone ASAP. i am the owner of The Circle Society and just found out I've been billed for a year of your service and I cannot opt out or it is unacceptably hard to opt out. this is not what I would expect from an organization like yours. Please call me Monday between 9 and noon EST on 260 417 1825 to rectify the situation. Regards, Dave Moore

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Moderator

Re: Billing

Hi @CalebE45 

 

I'm so sorry to hear you've had this experience with the billing on your account. As we are an inbound call center and we want to make sure you're assisted, we have submitted a case to our Billing Support. One of these agents will review both of these requests and contact you with any updates. Due to account security all cancellations and refunds are done through our Billing Support.


Frankie.P
Community & Social Media Support

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New Member

Cancellation please and thank you. I am not willing to phone the USA and pay fees

 
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Moderator

Re: Cancellation please and thank you. I am not willing to phone the USA and pay fees

Hi @user38895 

 

The good news is if you are looking to cancel your account with us, you are not required to call into our support. We have submitted your cancellation request directly to our Billing Support. One of these billing agents will review your request and follow up with you directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Solution Provider

Cancel my account

I want to cancel my account asap. Please I can't find anything on your website.
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Moderator

Re: Cancel my account

Hi @user3782 

 

I apologize you were unable to locate how you can contact our Billing Support to process this cancellation. However because you have reached out to the Community with this request we are able to further assist. We have submitted a ticket in your account to our Billing Department to review this request.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Cancellation and refund if any

I'm just making sure I'm not being charged for anything. I dont want this account. I'm trying to cancel before I get charged.
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CTCT Employee

Re: Cancellation and refund if any

Hello @SaraS944,

We're sorry to hear Constant Contact is not a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you.


Liz_M
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.