Cancel

Highlighted
Moderator

Re: I did not use

Hi @user44513 

 

I apologize for any confusion there may be with the charge you have received. However due to account security we are unable to authorize any cancellations or refund requests here in the Community. Instead we have submitted a ticket to our Billing Support under your account. One of these agents will review this request further and follow-up with you directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

Cancel subscription

How do I cancel? We do not use the service enough to justify it.
Tags (2)
Highlighted
Moderator

Re: Cancel subscription

Hi @DerekC613 

 

While we're sorry to see you go, reaching out to the Community is how you can cancel. We would be happy to submit a cancellation request directly to our Billing Support on your behalf. One of these agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Frequent Visitor

Cancel Subscription

Hi, we would like to discontinue the subscription of the Constant Contact from immediate effective. Please advise the process to do so. At this time we do not have the requirement of using this product. We will reactivate the services incase needed in the future.
Highlighted
CTCT Employee

Re: Cancel Subscription

Hello @USAIDI,

 

We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you. 


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

Annoying sales practice

Today, I wanted to try "Constant Contact" to find out how it worked. You upset me twice. First, you took 10$ from me because I clicked a Preview function. There was no explicit warning that I would be immediately charged. It just happened. That's not acceptable. Then I tried to find out about how to remove your logo from the footer. Impossible without reaching out to your support team. So now I want to cancel my account. And again, what a surprise, I find out I have to call you to do so. Please cancel my account. I don't want to deal with a company that is making money the way you do.
Highlighted
CTCT Employee

Re: Annoying sales practice

Hello @user282762,

 

I apologize for the experience you have had. Their should have been a message warning you about the price before selecting to purchase first. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

Cancel account

Hi, please cancel my account. I don’t need this list anymore and don’t want to pay. 

Tags (2)
Highlighted
CTCT Employee

Re: Cancel account

Hello @AnnMarieS375,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

Re: Contact Support by Email

I’m about to place a charge back.
I canceled this in 2018
And you’ve been billing my cc with an expired expiration date since then.


Tags (2)
Constant Contact Would Like To Hear From You!

We want to hear from customers like you about your favorite features and how they have helped your business or organization. Tell us by answering a few questions in...

Read More
Featured