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Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,632 REPLIES 1,632

Hello @user310603 ,

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you


Liz_M
Community & Social Media Support

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Occasional Participant

please help me

i am not using this website and without giving any notice my money was deducted from the account

i belong to very poor family so revert my money as soon as possible

Participant

Please remove me from your company!! I never asked to join Constant Contact, and you have no way to close this account from the website. NO... I DO NOT WANT TO CALL A PHONE NUMBER TO CANCEL THIS ACCOUNT. I CONSIDER THIS SPAM.

Hello @LewisS23 

 

We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Give an option to cancel our account online

Hello @SherylS72,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Very disappointed there is no obvious way to cancel my account.

Hello @CherylK967,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Although my account was closed on 11/01/2019, constant contact still collect and this month tried to collect monthly payments from me.

Hello @SandraH94,

 

Thank you for reaching out to the Community! I am seeing that your account has been canceled and that we have not tried to take a payment from you. I recommend reaching out to your bank and asking them what that charge might be from. It could be someone attempting to use your card. Did you receive an email from us regarding payment information? 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please immediately cancel my subscription.

Hi @ReginaR853 

 

Thank you for reaching out to the Community. We have successfully submitted your cancellation request to our Billing Support for further assistance. Please let us know if there is anything else we can help with in the meantime.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Dear Sir, I want to report an unauthorised use of my credit card by constant contact, I do not know who enrolled my name but I do not use this at all. Kindly refund me my money back to my credit card. I await your reply. Henry Lee

Hi @user44513 

 

I apologize for any confusion there may be with the charge you have received. However due to account security we are unable to authorize any cancellations or refund requests here in the Community. Instead we have submitted a ticket to our Billing Support under your account. One of these agents will review this request further and follow-up with you directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

How do I cancel? We do not use the service enough to justify it.

Hi @DerekC613 

 

While we're sorry to see you go, reaching out to the Community is how you can cancel. We would be happy to submit a cancellation request directly to our Billing Support on your behalf. One of these agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hi, we would like to discontinue the subscription of the Constant Contact from immediate effective. Please advise the process to do so. At this time we do not have the requirement of using this product. We will reactivate the services incase needed in the future.

Hello @USAIDI,

 

We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 72 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here. Thank you. 


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Today, I wanted to try "Constant Contact" to find out how it worked. You upset me twice. First, you took 10$ from me because I clicked a Preview function. There was no explicit warning that I would be immediately charged. It just happened. That's not acceptable. Then I tried to find out about how to remove your logo from the footer. Impossible without reaching out to your support team. So now I want to cancel my account. And again, what a surprise, I find out I have to call you to do so. Please cancel my account. I don't want to deal with a company that is making money the way you do.

Hello @user282762,

 

I apologize for the experience you have had. Their should have been a message warning you about the price before selecting to purchase first. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Hi, please cancel my account. I don’t need this list anymore and don’t want to pay.