Cancel

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Moderator

Re: Cancel my account

Hi @MinaT87 

 

You are correct, at this time our Chat Support is unable to assist with billing related request. However because you have reached out to the Community we were able to submit your cancellation request to our Billing Support on your behalf.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Canceling Account

We are no longer open please cancel this account

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Moderator

Re: Canceling Account

Hi @JeannineH2 

 

Thank you for reaching out to the Community! Your cancellation request has been submitted. A member of our Billing Support will contact you directly with any necessary follow-ups.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

Cancel Plan

Probably by design, I cannot find where I can cancel my plan/account. Please advise.

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Moderator

Re: Cancel Plan

Hi @GerryR91 

 

I can see you were able to speak with our Billing Support about this as well. This team was able to successfully cancel your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Member

Suspend account due to Covid19 impact

I cant find any way of contacting customer service but would like to see if there is an option to suspend my account while we have been forced to close our Hospitality business due to COVID 19 please contact me on 

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Moderator

Re: Suspend account due to Covid19 impact

Hi @Benaud 

 

I apologize you were unable to contact our support as easily as you should! Where in your account were you looking for our contact information? With that said, I have submitted this suspend request to our Billing Support for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Real Estate

Re: Suspend account due to Covid19 impact

I wanted to suspend my account for 3 months online due to the pandemic but I see not an option and your billing department is closed. Can you please help? 

 

 

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Employee

Re: Suspend account due to Covid19 impact

Hello @NicoleJB,

 

Thank you for reaching out to the Community! We apologize that phone support is unavailable on Sundays. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the suspension. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancellation Request

Please cancel my account, i do not think i can use it properly.

tks.

 

 

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