You are correct, at this time our Chat Support is unable to assist with billing related request. However because you have reached out to the Community we were able to submit your cancellation request to our Billing Support on your behalf.
Thank you for reaching out to the Community! Your cancellation request has been submitted. A member of our Billing Support will contact you directly with any necessary follow-ups.
I can see you were able to speak with our Billing Support about this as well. This team was able to successfully cancel your account.
I cant find any way of contacting customer service but would like to see if there is an option to suspend my account while we have been forced to close our Hospitality business due to COVID 19 please contact me on
I apologize you were unable to contact our support as easily as you should! Where in your account were you looking for our contact information? With that said, I have submitted this suspend request to our Billing Support for further assistance.
I wanted to suspend my account for 3 months online due to the pandemic but I see not an option and your billing department is closed. Can you please help?
Thank you for reaching out to the Community! We apologize that phone support is unavailable on Sundays. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the suspension. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
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