Cancel

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Visitor

Cancel/pause

I need to cancel or pause my account due to covid-19

Tags (3)
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Moderator

Re: Cancel/pause

Hello @PopUpNoize ,

 

Would you prefer to cancel or suspend your account? 

 

If you’d like to store the information longer than 120 days, you'll want to suspend your account for a nominal monthly fee based on your contact level. Suspending the account would allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. You can unsuspend the account from the “My Account” section at any time. If you’d like to do that simply let us know and we can suspend the account for you.

 

If you’d like to cancel we do recommend exporting the contacts from your account, and downloading any campaigns as they will not be available once we process the cancellation.

 

Let us know which you'd prefer and we'll make sure to get a ticket submitted to Billing. For a quicker turnaround, you may wish to call into Billing directly.


William D
Community & Social Media Support

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Visitor

Re: Cancel/pause

Please suspend my account until I can hold and promote events again
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Moderator

Re: Cancel/pause

Hello @PopUpNoize ,

 

We got a ticket submitted to Billing to suspend your account. Depending on the size of their queue, it may take longer than the standard 1-2 business days for a response from them. For a quicker response, I'd recommend calling in.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

Deleting payment

Due to your website cannot delete automatic account, it should delete credit card by customer.
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Moderator

Re: Deleting payment

Hello @user907956 ,

 

It looks like your account is already set for cancellation. You should have received an automatic and manual email notification. If you need us to resend that, please let us know. Thank you for using Constant Contact.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Cancel service

Dear Constant Contact team,

 

I need to cancel my plan for 

Please consider that the today is 16/5/2020 and 19/5/2020 it will be automatically billed again.

Is a point to consider that to suscribe an account is web easy but to cancel there's no option on the website.

 

I hope that considering the period of day before the billing date that I'm letting you now, the monthly will be actually canceled.

 

Thanks.

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CTCT Employee

Re: Cancel service

Hello @First-NameL6747090,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Solution Provider

Re: Cancel service

Hello

 

Pleas close my account. 

 

Thanks

Tags (2)
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Moderator

Re: Cancel service

Hello @user362974 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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