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Cancel

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Moderator

Re: Delete my account

Hello @nathanm427 ,

 

Your trial account has already been set to cancelled. I've updated your account's communication preferences to make sure no automated emails for purchasing, product updates, etc. are erroneously sent to you.

 

If you still want to have certain data points expunged from our records, I'd recommend taking a look at our article on GDPR compliance and reaching out to the privacy email as needed.


William D
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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New Member

CANCEL

CANCEL

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Moderator

Re: CANCEL

Hello @ENZOR54 ,

 

It appears you're still on a trial account, so you can just let it run out of time naturally. I've gone ahead and unsubscribed you from all of our automated email systems, and placed you on DNC so you don't receive any unwanted or erroneous purchase requests or Sales reach outs.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

cancel services

There is no option to cancel service. You make it easy to receive my payment BUT not being able to cancel just as easily is very frustrating. I called only to find out I have to call during specific hours. I certainly need to post, blog and report as this is terrible customer service. This is such a shame as the product is great and if I could easily discontinue service then I would quickly restart service as needed. My business is such that the marketing needs change often and I would love to use constant contact if I could easily adjust as needed for my business. I'M STILL TRYING TO CANCEL MY SERVICE - HELP!

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New Member

Re: cancel services

It is ashamed, you would think this company was professional, reputable and stood by their word. I am frustrated at the fact they keep withdrawing from my credit card account knowing I cancelled the service immediately after their false advertisement.  

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Moderator

Re: cancel services

Hi @PatriciaS3024 

 

I apologize this is the experience you've had with your account! This is definitely not the experience we want our users to have. While we may be unable to go into your billing details here in the Community, I can confirm our Billing Support has looked into this further for you. A member of this team has also emailed the contact address on file with an update on this for you. If you have any further questions, I would suggest responding directly to that email.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Moderator

Re: cancel services

Hello @LisaW659 ,

 

It looks like the account has already been cancelled. To make sure you're assisted I did get a ticket submitted to billing with a refund request. If you'd like to still be able to use and maintain your account without paying full price, you can contact Billing for an account suspension.

 

I went ahead and got a cancellation and refund request submitted to billing for you @PatriciaS3024 . In both your cases, it may take longer than the usual 1-2 business days for Billing to respond to these tickets, depending on their queue. For a quicker response, you may still wish to call them directly.

 

 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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New Member

Cancel Everything!

I went to see how your service compares works with a free trial and I have been bombarded with spam from you. Emails, phone calls, etc. all within 12 hours of signing up. This is not what I want from a company. Your site has no method for unsubscribing from the service. I want to cancel everything with you.

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Moderator

Re: Cancel Everything!

Hello @JohnR0419 ,

 

We're sorry if between the automated system and the assigned Sales agent you received too much communication - especially within the first day of being on trial. It looks like we got your trial processed for cancellation already. I've also gone in and updated your communication preferences so you're set up for DNC and unsubscribed from automated marketing emails.

 

If you do receive any erroneous Sales or automatic emails regarding purchasing, marketing tips, etc., please let us know so we can investigate further.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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New Member

Re: Cancel Everything!

I really need to cancel mailing plan too. how can I get it done?? 

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