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New Member

I would like to Cancel my Subscription

 

I would like to Cancel my Subscription. I cannot find a pathway to do this online, what are my options on how to go about cancelling my account.

Thank you.

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Employee

Re: I would like to Cancel my Subscription

Hello @ALICEW736 

 

Thank you for reaching out to the Constant Contact Community. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

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Occasional Participant

Re: I would like to Cancel my Subscription

but be aware that when you call billing and they tell you they've cancelled your account, they actually don't. Mine is still active and I bet I'm still being billed for it! What is up with that? It's criminal, folks. Criminal.

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Administrator

Re: I would like to Cancel my Subscription

Hi @DaveW. Your cancellation request was processed when you spoke to our Billing team and we have sent the confirmation to the contact email on file.


Caitlin M.
Community Manager
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Occasional Participant

Re: I would like to Cancel my Subscription

the actual cancellation happened right after you wrote that reply. So no, it appears "angel" had not cancelled the account when we were on the phone when she said she would. Just sayin'.

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Occasional Visitor

I want to cancel my account with you.

I want to cancel my account with you. Please cancel it today.
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Moderator

Re: I want to cancel my account with you.

Hello @user583329 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

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New Member

Account

Please cancel my account. I thought I was signing up for help with Yahoo email

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Moderator

Re: Account

Hello @DonnaZ67 ,

 

It looks like you're still on a trial. I went ahead and got the trial submitted for cancellation processing. I also got you added to our DNC and unsubscribed from automated communications. If you receive any additional communication regarding your trial from us, please let us know and we'll investigate. Thank you.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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New Member

Cancel my account

You are an email marketing application and you don't have email support. That's ridiculous. I want to cancel my account ASAP.

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Constant Contact 2020 End of Summer Community Sweepstakes!

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