Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,473 REPLIES 1,473

Hello @user241323 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates. Due to the high queue, the request may take longer than the normal 1-2 business days.


William D
Community & Social Media Support

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Retail

Buen dia necesito cancelar la cuenta de prueba y su ayuda con el reembolso

Hola @user587012 ,

 

Aunque lamentamos verte partir, puedes cancelar tu cuenta a través de nuestro Soporte de facturación. Para asegurarnos de que recibas asistencia, hemos enviado tu solicitud de cancelación y reembolso a través de un ticket para este equipo. Un miembro de este equipo se comunicará con usted directamente con cualquier actualización adicional.

Debido a la alta cola, la solicitud puede demorar más de los 1-2 días hábiles normales. Para obtener la respuesta más rápida, es posible que desee comunicarse con ellos directamente.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

close my account please and stop calling me

 
 
 

Hello @moshen1 ,

 

I've put in the request for your trial to be closed. I've reached out to your Sales agent to close the lead, set you for Do Not Call, and unsubscribed you from automated communications from our system. If you do receive any further communications, please let us know and we'll investigate. Thank you, and have a good day!


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

I want to unsubscribed before i got charge. thankyou

Hello @user195176 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Consulting & Training

There's no cancel button.

Hello @CoryM401 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Retail

I would like to cancel and get a Refund Please! Asap. I was trying to get help from a Shopify Guru yesterday, I don't know how to put a Website together and I am not even connected to Facebook, Instagram or Google. I need one Hans help and Shopify is Cheaper then you. The man that I was speaking to Last Thursday was throwing around his Sales talk the asked for my Card info at the Same time. Then he told me that he was going on Vacation the Next Day. I paid on Saturday. I want a REFUND Please Now!

Donna Schroeder

Hello @DonnaS757 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation and refund request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Man i keep calling in your 'business hours' and noone picks up i need to cancel this and you also charged me even though there is no way to cancel it online and your call center never picks up. what a terrible service.

Please delete my account and refund my money

Hello @user91213 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

 has now been four business days and still no email after you have 'put in my request to billing' please delete my account now before it charges me again then you will have TWO months to refund me instead of one. Guys you are called CONSTANT CONTACT and the lack of contact is really beyond me..

Kiera

Hello @user91213 ,

 

It looks like your case is still being processed by Billing. As soon as they have an update, they'll make sure to reach out. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

I want my account cancelled immediately. I was charged too early this month. My plan was to cancel yet I was already charged. Cancel immediately

Hello @ErinJ243 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Hi. I would like to cancel an account and have been unable to reach anyone on the phone. If you could please process this.

Thank you.

Hi @RachaelT92 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Hi Adrienne

 

Thank you very much.

Occasional Participant

Quiero dar de baja mi cuenta!

Hemos usado los días de prueba no nos gustó el servicio y nos han cobrado 45 dolares. No estamos usando el producto y no queremos pagar por algo que no estamos utilizando. Por favor denos de baja de este servicio.