Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,381 REPLIES 1,381
Consulting & Training

There's no cancel button.

Hello @CoryM401 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

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Retail

I would like to cancel and get a Refund Please! Asap. I was trying to get help from a Shopify Guru yesterday, I don't know how to put a Website together and I am not even connected to Facebook, Instagram or Google. I need one Hans help and Shopify is Cheaper then you. The man that I was speaking to Last Thursday was throwing around his Sales talk the asked for my Card info at the Same time. Then he told me that he was going on Vacation the Next Day. I paid on Saturday. I want a REFUND Please Now!

Donna Schroeder

Hello @DonnaS757 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation and refund request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Participant

Man i keep calling in your 'business hours' and noone picks up i need to cancel this and you also charged me even though there is no way to cancel it online and your call center never picks up. what a terrible service.

Please delete my account and refund my money

Hello @user91213 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

 has now been four business days and still no email after you have 'put in my request to billing' please delete my account now before it charges me again then you will have TWO months to refund me instead of one. Guys you are called CONSTANT CONTACT and the lack of contact is really beyond me..

Kiera

Hello @user91213 ,

 

It looks like your case is still being processed by Billing. As soon as they have an update, they'll make sure to reach out. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Participant

I want my account cancelled immediately. I was charged too early this month. My plan was to cancel yet I was already charged. Cancel immediately

Hello @ErinJ243 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Hi. I would like to cancel an account and have been unable to reach anyone on the phone. If you could please process this.

Thank you.

Hi @RachaelT92 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Participant

Hi Adrienne

 

Thank you very much.

Occasional Participant

Quiero dar de baja mi cuenta!

Hemos usado los días de prueba no nos gustó el servicio y nos han cobrado 45 dolares. No estamos usando el producto y no queremos pagar por algo que no estamos utilizando. Por favor denos de baja de este servicio. 

Hola @user106791 . Parece que nos contactó a través de un canal diferente y ya hemos enviado su solicitud de cancelación a nuestros equipos. Por favor permita 24 horas hábiles para su revisión.


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

NO ME RESPONDEN LOS MAILS!! ya pasaron más de 48 horas hábiles. Me han facturado por un servicio que no utilicé, quiero que den de baja YA MI CUENTA. mail udajtelefonicos@gmail.com

Dejen de generarme facturas que no pienso pagar porque no usamos el servicio. Den de baja la cuenta.

Retail

I’ve been trying to cancel this account. I am too sick to work and because of Covid I haven’t worked in months. I I’ve looked online on how to cancel and I’ve called. I want this cancelled. It is not as user friendly as I thought and I hhavent been able to get help since I paid.

Hello @SheilaT205 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. I didn't see any cases associated with your account regarding cancellation call-ins, so to make sure you're assisted I've submitted your cancellation request as a ticket to Billing. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may still wish to reach out to them directly via phone.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Health Practitioners & Centers

Hi, we have sent numerous emails to the support team but have not heard back from anyone yet. We would like this account to be closed. Can anyone please advise on how to go about getting this done?

 

Thank you.

Hello @user192489 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Participant

I don't want my own account. I want to sign up for the account