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Cancel

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Occasional Visitor

Cancel online

I submitted a cancellation request to you two months ago and I am wondering why you are still charging me?  Please cancel the charges that were made on my credit card ending and refund my money to me immediately!  Please note that you are fraudlently charging me for something that I do not want and to not use!

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Moderator

Re: Cancel online

Hello @McKinleyJ5 ,

 

It looks like you already called in and spoke with Billing. If you need us to resend a manual cancellation confirmation, just let us know.


William D
Community & Social Media Support

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Member

Cancellation

How do I council my subscription?
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Moderator

Re: Cancellation

Hello @JimD74 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

Cancel account

Please cancel my account. The services were not what I was hoping for and I never used them once. Please cancel. 

Tags (2)
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Moderator

Re: Cancel account

Hello @JadeM198 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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Occasional Visitor

Cancel my account and billing immediately

Hello

 

I would like to cancel my account and plan immediately.

 

It is very weird and not feeling good that you don't have any simple button to cancel the plan.

 

Please cancel my account and plan immediately before 26th of September, which is my billing date.

 

I will look forward to hearing from you ASAP

 

Thank you and best regards,

 

 

Tags (1)
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Employee

Re: Cancel my account and billing immediately

Hello. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


David B.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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New Member

Cancel subscription gerard@jotform.com

Please cancel my subscription - account name is gerard@jotform.com
Tags (2)
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Moderator

Re: Cancel subscription gerard@jotform.com

Hello @user042645 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

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