Cancel

[MelissaN5]

I would like to cancel. Please provide instruction on how i can cancel my account

[William_D]

Hello @JordanR019 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team, and made sure to note your billing cycle date. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[CalebE63]

Why can't I close my account online?

[William_D]

Hello @CalebE63 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[SheilaM467]

I called customer service in early November and cancelled my account. The campaign I was running ended on 11/3. The fellow I spoke to assured me he had cancelled my account but did offer to extend to me a one time closing communication with the campaign. He told me it would not cost anything. I did not end up using that option. However, my American Express is showing a charge for this billing cycle. I hesitate using these websites and program for this very reason. Why can't something be cancelled when the request has been submitted. Very frustrating. Please advise.

[William_D]

Hello @SheilaM467 ,

I'm not seeing any communication with us since last month regarding your Billing. Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation and refund requests through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[user06093]

I want to close my account but I cannot phone to the International number -it says is not available.

Unbelievable that you cannot close online.

Close my account now.  

Do not send me to the phone numbers, it does not work from NZ.

[William_D]

Hello @user06093 ,

It looks like you reached out to us already, and we were able to get your account set for cancellation. If you need us to resend the manual confirmation, just let us know.

[BruceC747]

Please, cancel and close this account. Requesting refund of all charges.

[William_D]

Hello @BruceC747 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[user5285021]

Hi,

I joined constant contact but  cancel my account now,

please do not take any of my money

[William_D]

Hello @user5285021 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[user6647685]

I hate that I have to call for cancel my account, and no one answer.

[William_D]

Hello @user6647685 ,

It looks like your chat case is currently assigned to a Billing agent, and you should be receiving a cancellation confirmation email as soon as they have an update for your cancellation request.

[KarlyS94]

you need a way to close a clients account on your website. please cancel our account salon@arthairco.com

[William_D]

Hello @KarlyS94 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[HousewashG]

I want to cancel my subscription with you

[William_D]

Hello @HousewashG ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[CherylP517]

please cancel my subscription.

[William_D]

Hello @CherylP517 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[user546833]

Please help me. I made 1 month ago a free trial account and I ve just seen that you have billed my card with 100 euros without my permission, while you ensured me when I created it that card details would be saved by your platform only for the account creation and that you would start charging me upon sending campaigns.

I am really frustrated,  I ve already sent a message to my bank to charge back this amount, please proceed accordingly to correct your fault and close / deactivate my account in your website or provide me instructions how to do it myself.

[William_D]

Hello @user546833 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation and refund requests through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.