Cancel

[MelissaN5]

I would like to cancel. Please provide instruction on how i can cancel my account

[William_D]

Hello @ChrisW076 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[LesaS62]

I thought Constant Contact would be just that, CONSTANT CONTACT...for me and my customers. Help when I needed it to stay connected with them. Instead I got help with my first email then the other shoe dropped... Only $50 a month for the extra help Ma'am so, I was on my own. Free for 30 days... then $30 a month, I was told (The person who set me up I could BARELY UNDERSTAND, I had to ask him to repeat several things)...... Then the bill came. I am canceling my account and have deleted my content and contacts. I will call tomorrow. I was notified today of a $48.60 bill for Feb and the second I deleted my content I was sent a 2nd bill for $9.72. So do I owe the $48.60 or the $9.72 or is the $9.72 a parting gift for closing my account? I am doing as you ask deleting my content, ads and contacts. I did find your site easy to use. Just not worth $48.60 a month with no help. With a growth LOSS of -421 for 30 days. So if you want to call me and talk to me and explain your MYSTERY CHARGES before I call my credit card company, I am here 9-1 tomorrow EST. Thank you for the easy to use site. And "one time" help. It was nice while it lasted.

[William_D]

Hello @LesaS62 ,

thank you for providing the feedback. It appears you've already called and had your account cancelled. If you need us to manually re-send the cancellation confirmation email, just let us know.

[NicoleM3931]

Hello- I signed up for a one month free trial that was supposed to run until the 24th (today) and see I was billed on the 18th for $45 before my month was up. Please cancel my service and credit my card. Right now, this is not what I need.

[William_D]

Hello @NicoleM3931 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation and refund requests through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[MicheleB249]

I would like to cancel my account. How do I do that?

[William_D]

Hello @MicheleB249 ,

It looks like you already called in to be cancelled. If you need us to resend a manual confirmation email, just let us know.

[KandyK02]

Don't even know if I have an account, but have no need for the service.

[William_D]

Hello @KandyK02 ,

I've submitted your trial account for cancellation. I've also added you to our DNC list, and unsubscribed you from our automated marketing emails.

[GaryW993]

Please cancel my subscription immediately. I haven't use the application and almost a year and will have no further need for it moving forward. Regards, Gary Walker

[William_D]

Hello @GaryW993 ,

It looks like you've already called Billing for the cancellation. If you need us to manually resend the confirmation email, just let us know.

[JacquiD85]

Please delete my account and all info

[William_D]

Hello @JacquiD85 ,

I've submitted your trial account for cancellation. I've also added you to our DNC list, and unsubscribed you from our automated marketing emails.

[MelanieK191]

I cancelled my account a few weeks ago and just got charged AGAIN.  I tried to call in to talk to someone but the first time, they said the hold would be 40 minutes and the second time, it said 15. I was willing to wait and then suddenly the automated voice came on and said no one was available and hung up. DURING BUSINESS HOURS.  Please cancel and stop charging me!!  I now paid for a month I will not use. Cancelling should not be this difficult.  

[William_D]

Hello @MelanieK191 ,

It looks like you reached out on social media as well and a case has already been submitted to Billing. They will follow up as soon as they have an update regarding your cancellation.

[KristinW272]

I’ve looked everywhere & can’t find where to cancel.

[William_D]

Hello @KristinW272 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.

[user712486]

Cordial saludo Bajo este correo expreso mi solicitud para eliminar mi cuenta de su plataforma, motivo no quiero seguir recibiendo correos promocionales y tampoco uso sus servicios.  Muchas gracias!

[William_D]

Hola @user712486 ,

Envié su cuenta de prueba para su cancelación. También lo agregué a nuestra lista DNC y lo cancele de nuestros correos electrónicos de marketing automatizados.

[user082988]

i want to cancel my membership and there is nowhere i can do that

even the online chat wont deal with billing

is this place a scam?

help

[William_D]

Hello @user082988 ,

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

Generally they’re able to respond to these tickets within 1-2 business days, depending on the size of their case and call queues. For the quickest response, you may wish to reach out to them directly.