Cancel

Highlighted
Moderator

Re: CHange my account

Hi @KelleyP1 

 

Thank you for reaching out to the Community! I apologize at this time we do not offer the ability to charge per email. Constant Contact instead is a monthly service that charges whether a campaign is sent or not. User can however suspend your account for a nominal fee of per month during times you are not using it. Suspending the account would allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. You can unsuspend from your “My Account” section at any time. With that said, if you would after all like to cancel your account please let us know. Though we are sorry to see you go we can submit a cancellation request to our Billing Support for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
New Member

Re: Billing

Hi my name is Michelle levert my user name is mlevert115 I need to cancel my service with you guys please I can’t afford it anymore
Tags (2)
Highlighted
Moderator

Re: Billing

Hi @Michellel0642 

 

I'm so sorry to hear this! I have however submitted your cancellation request to our Billing Support. For your account security we are unable to authorize cancellations here in the Community. One of our Billing agents will review this request and follow-up with your directly.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Regular Visitor

Dear Constant Contacts Team,

In reference to username "", Kindly proceed with its cancellation as we would like to close this account accordingly. Please advice to further proceed. Note: Please reply to this email  Looking forward to your Immediate response. Kind Regards, Ludeline Pace Gems Middles East DMCC

Tags (2)
Highlighted
Moderator

Re: Dear Constant Contacts Team,

Hi @ImperiaJ 

 

Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support. A member of this team will then review this request and follow-up with the contact on your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

Cancel my subscription

I would like to submit a cancellation request of my account to Billing Support. Thank you

Highlighted
Moderator

Re: Cancel my subscription

Hi @user727621 

 

While we're always happy to help point users in the right direction, I can see your account is currently under a List Review. Because of this we ask that you please speak with our List Review Specialists first in order to start the cancellation process.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Visitor

Cancel my account

I wrote & phoned you on November 22 that I want to cancel my account. I was promised satisfaction or money returned. Instead you have billed me and ignored me! I have tried to remove my credit card information. I have tried to message you and phone you. I have done everything except walk to you location, and you persist in billing me.
Tags (2)
Highlighted
Occasional Visitor

Re: Cancel my account

These people are impossible to get a hold of. They promise satisfaction or money returned, but they don't have an email address or a contact web-page. None of my phone calls have gone through. I'll take it up with the credit card. 

Highlighted
CTCT Employee

Re: Cancel my account

Hello @SteveE178 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Liz_M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.