Cancel

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Occasional Visitor

Re: Suspend account due to Covid19 impact

I wanted to suspend my account for 3 months online due to the pandemic but I see not an option and your billing department is closed. Can you please help? 

 

 

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CTCT Employee

Re: Suspend account due to Covid19 impact

Hello @NicoleJB,

 

Thank you for reaching out to the Community! We apologize that phone support is unavailable on Sundays. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the suspension. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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Occasional Visitor

Cancellation Request

Please cancel my account, i do not think i can use it properly.

tks.

 

 

Tags (2)
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Moderator

Re: Cancellation Request

Hi @user946744 

 

I'm sorry to hear you feel this way! But I can see you were able to connect with our Support about this. Your account was successfully canceled.


Frankie.P
Community & Social Media Support

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Occasional Visitor

Re: Cancellation Request

I signed up with Constant Contact for the free trial, with the assurance that I can cancel anytime. I am afraid that I gave away my credit card details. The thing is I want to cancel my account. I found a less expensive autoresponder. Now, CC wants me to call them. 

This I believe is unfair. They must have a CANCEL page especially for us doing it for trial purposes only.

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Moderator

Re: Cancellation Request

Hi @estella1963 

 

The good news is trial accounts close on it's own once the 60 days have passed. After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. But in an effort to make sure you're assisted, we can confirm` your trial account has been closed.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Account

Please cancel my account - 

Tags (2)
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Moderator

Re: Account

Hi @user386744 

 

Thank you for having been our customer! Your cancellation request has been successfully submitted to our Billing Support. 


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

I need to stop the payment from going through NOW!

I I am not using Constant Contact any longer. I need this account closed asap!!! Katrina Purdy Oregon CPR

Tags (2)
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Moderator

Re: I need to stop the payment from going through NOW!

Hi @KatrinaP99 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see our Billing Support was able to assist with this request.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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