I apologize for the wait time you experienced. We are currently having a higher than normal call volume. But I can see you were able to connect with our Billing Support after all, your account was successfully canceled.
Hi, I am trying to cancel my account since a week on your website with no way to do it by myself. My subscription/ invoice date was 14th April. The phone number suggest on customer page for India is not answered by anyone or does not connect at all. Had sent an email request on 8th April too. However, today 9th April they charged me on my card for the same.
KINDLY NOTE AND TAKE THIS AS A CONFIRMATION TO CANCEL MY ACCOUNT and refund my money that you charged unnecessarily. Awaiting revert.
I apologize for the experience you've had connecting with our Support! We have submitted both your cancellation and refund request to our Billing Support on your behalf. Due to the current queue this team is experience it can take 4 business days as a turnaround on these tickets.
Thank you for sharing your feedback on this cancellation process. We are always open to ways we can better our user's experience, so I apologize you are unable to cancel your account as easily as you should. I can however see you were able to speak with our Twitter support about this experience as well. This team was able to submit a ticket to our Billing Support on your behalf. One of our Billing agents will contact you directly with any further updates.
I can see you were able to get in contact with our Billing Support and suspend your account. I'm glad you were assisted!
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