Cancel

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Occasional Participant

Re: Cancelling Account

Hi,

 

Yes. My contact information is correct. Otherwise, you can contact me at: 

 

Mobile No: 

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Moderator

Re: Cancelling Account

hi @Ubidy 

 

Great! We're glad to hear the contact information on your account is correct. We were able to successfully submit your cancellation request to our Billing Support for you. A member of this team will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Cancelling Account

Thank you.

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New Member

Cancel Constant Contact Account & Trial started 10-16-19

After going through the Constant Contact site I'd like to cancel, but I cannot find a link or button to do so. Please advise. sh-2880394
Tags (2)
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Moderator

Re: Cancel Constant Contact Account & Trial started 10-16-19

Hi @AlexP844 

 

Thank you for reaching out to the Community! I have taken a look at your account and can see you signed up through a third-party program. This program is also who is charging you. Because of this we would suggest contacting their support directly in order to cancel.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Visitor

discontinue

There is no way to discontinue service on your site so not paying is the only way I can stop the service.
Tags (2)
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Moderator

Re: discontinue

Hi @JamesM058 

 

Due to account security all cancellations have to be approved by our Billing Support. But in an attempt to make the process easier for you, we have submitted a ticket to this team on your behalf. One of our Billing agents will review your cancellation request and reach out with any updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Visitor

Close Account

Please help me on how to close the account as I do not use it.
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Moderator

Re: Close Account

Hi @user719587 

 

All cancellations can be made directly with our Billing Support. However in order to make sure you are assisted we also submit tickets to this team for all users who reach out to the Community. Would you like to cancel your account after all? I can see you created a second post on updating your payment method on file.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancel an Account

 

Please I need to cancel my account.

 

Thank you.

 

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