Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,364 REPLIES 1,364

Hola @user19587 

 

Le pido disculpas por no poder conectarse a nuestro Soporte tan fácilmente como debería. ¿Cuál es el número de teléfono al que llama? Su cuenta está actualmente bajo una revisión de la lista. Le pedimos que hable con nuestros especialistas en revisión de listas para completar el proceso de cancelación de su cuenta.


Frankie.P
Community & Social Media Support

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Participant

How do I go about cancelling an existing account?

Hi @MicheleG246 

 

Reaching out to the Community is a great way to start this cancellation process as we can submit your cancellation request to our Billing Support for further assistance. One of our Billing agents will contact you directly with any updates on this request.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please cancel my account for email services effective April 1 2020.  

Hi @MargaretH533 

 

I can see you were able to connect with our Billing Support. This agent was able to cancel your account as requested.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Consulting & Training

Please contact us regarding account suspension.  I've not been able to reach ya'll by any other means.  Email Tiffany   thank you!

Hi @EmmaT15 

 

We have submitted your suspension request to our Billing Support. Suspending your account will allow for you to work on your campaigns and manage your contacts though you would not have the option to send emails. You can also unsuspend the account from the “My Account” section at any time.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Consulting & Training

Is there a fee associated with this?

Hi @EmmaT15. Yes, there is a small fee to keep your account in suspend. Our Billing team will follow up with you with their options.  


Caitlin M.
Community Manager
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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Please cancel our account today! We are unable to reach out via phone or chat and we suspect this might due to high demand during COVID 19.  Please reply letting us know that you have cancelled this , effective April 1 2020.

 

Jenn Belleth, 

K2K Productions

Hi @K2KProductions 

 

I apologize you were unable to connect with our chat as easily as you should! We have submitted this cancellation request to our Billing Support on your behalf. This team will send you a confirmation email directly once your account has been canceled.


Frankie.P
Community & Social Media Support

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Hi Frankie. It does not appear as though my account has been cancelled yet. I have not received a confirmation email either...please be sure to use THIS ADDRESS, jenn@k2kproductions.ca  Please confirm.

THank you.

 

Hi @K2KProductions 

 

Thanks for following up with us on this request. Just as a clarification, due to account security we are unable to authorize cancellations through the Community. This is why your account is still open and you have not received a confirmation email. Your cancellation request has however been submitted to our Billing Support so the appropriate teams can begin our cancellation process. These tickets do generally have a 1-2 business day turnaround, and can take longer as we currently are experiencing a higher than normal queue. For a faster turnaround time we do suggest calling into our Billing Support directly.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I would like to cancel my account as soon as possible. And do not want my account to be charged this month

Hi @KristinV54 

 

We have submitted your cancellation request to our Billing Support. This team can successfully cancel your account.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I do not wish to auto renew: how can I quit?

Hi @MicheleE020 

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Retail

This company is such a scam and you should be ashamed of running such a business model. 

 

If you can easily sign up and GET PAID by email - then it should be just as easy to CANCEL via email as well. Instead, you make it extra difficult for people to cancel their subscriptions by calling you on the phone. If that's the only way - then why not set up a phone line for creating an account as well??

 

 

Hello @user310678,

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

No way to do this online - I'm sharing everyone's frustrations about this. Even the international phone number says it's disconnected. 

Hi @Z_Fit_Studios 

 

Thank you for reaching out to the Community about your account. What number were you calling? I can see this post was created at 2:03 AM EST, I apologize our Billing Support is not available at this time. Though this may be the case, we do want to make sure you are assisted. Your cancellation request has successfully been submitted to our Billing Department.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.