Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,358 REPLIES 1,358
Participant

Wrote in 3 times, no response on my request toi terminate/cancel my account. Unable to remove payment method. Whats wrong? Please reply!

Hi @HenryC68 

 

I apologize you're unable to connect with our support as easily as you should! We have however submitted your cancellation request to our Billing Support. One of these agents will contact you directly with an update on the status of your account.


Frankie.P
Community & Social Media Support

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Participant

I would like to cancel this product. Please do so immediately Di greig

Hi @user699240 

 

We are able to successfully submit this cancellation request to our Billing Support. This team will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

How do I cancel my acct

Hi @DavidF5327 

 

Our Billing Support was able to cancel your account. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! 


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Nothing works when I click on it

Hi @JimT326 

 

I'm so sorry to hear this is the experience you've had working in your account. With that said, I can see you have already spoken with our Billing Support to successfully cancel your account.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Real Estate

I want to cancel my membership

My membership price went from $20 to $45 without me knowing it.

Please cancel my membership asap.

Thank you

Is there a way to cancel y membership on your website?

Let me know, I want to cancel my membership.

I don't seem to find a way to cancel my membership online, is that on purpose?

I expend already 25 minutes on hold to talk to someone to cancel my membership, is that on purpose?

 

 

Hi @LUISG2490 

 

I apologize for the wait time you experienced. We are currently having a higher than normal call volume. But I can see you were able to connect with our Billing Support after all, your account was successfully canceled.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

Hi, I am trying to cancel my account since a week on your website with no way to do it by myself. My subscription/ invoice date was 14th April. The phone number suggest on customer page for India is not answered by anyone or does not connect at all. Had sent an email request on 8th April too. However, today  9th April they charged me on my card for the same.

 

KINDLY NOTE AND TAKE THIS AS A CONFIRMATION TO CANCEL MY ACCOUNT and refund my money that you charged unnecessarily. Awaiting revert.

Hi @user35332 

 

I apologize for the experience you've had connecting with our Support! We have submitted both your cancellation and refund request to our Billing Support on your behalf. Due to the current queue this team is experience it can take 4 business days as a turnaround on these tickets.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

You people are total **bleep**s .... you bill me when I did not authorize it and you make it extremely difficult to cancel.

Occasional Participant

You have made it virtually impossible to cancel. Cancel my account !!!!

Hi @DougP880 

 

Thank you for sharing your feedback on this cancellation process. We are always open to ways we can better our user's experience, so I apologize you are unable to cancel your account as easily as you should. I can however see you were able to speak with our Twitter support about this experience as well. This team was able to submit a ticket to our Billing Support on your behalf. One of our Billing agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

I'd like to cancel my subscription effective today and I'm having difficulty finding where to do this. Please advise.

Hi @FirstNameL47267 

 

I can see you were able to get in contact with our Billing Support and suspend your account. I'm glad you were assisted!


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Occasional Participant

On Weds morning April 8th, I spoke with an agent to cancel my membership as I have retired. She assured me it would be done and that I'd receive an e-mail confirmation within the hour. It's now 2 days later and I have received nothing from you. Please confirm that my membership is cancelled and that you will not debit my credit card for April as she explained to me. Thanks Andrew Clare andrewc@rassa.co.za