I apologize you're unable to connect with our support as easily as you should! We have however submitted your cancellation request to our Billing Support. One of these agents will contact you directly with an update on the status of your account.
We are able to successfully submit this cancellation request to our Billing Support. This team will contact you directly with any further updates.
Our Billing Support was able to cancel your account. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out!
I'm so sorry to hear this is the experience you've had working in your account. With that said, I can see you have already spoken with our Billing Support to successfully cancel your account.
I apologize for the wait time you experienced. We are currently having a higher than normal call volume. But I can see you were able to connect with our Billing Support after all, your account was successfully canceled.
Hi, I am trying to cancel my account since a week on your website with no way to do it by myself. My subscription/ invoice date was 14th April. The phone number suggest on customer page for India is not answered by anyone or does not connect at all. Had sent an email request on 8th April too. However, today 9th April they charged me on my card for the same.
KINDLY NOTE AND TAKE THIS AS A CONFIRMATION TO CANCEL MY ACCOUNT and refund my money that you charged unnecessarily. Awaiting revert.
I apologize for the experience you've had connecting with our Support! We have submitted both your cancellation and refund request to our Billing Support on your behalf. Due to the current queue this team is experience it can take 4 business days as a turnaround on these tickets.
Thank you for sharing your feedback on this cancellation process. We are always open to ways we can better our user's experience, so I apologize you are unable to cancel your account as easily as you should. I can however see you were able to speak with our Twitter support about this experience as well. This team was able to submit a ticket to our Billing Support on your behalf. One of our Billing agents will contact you directly with any further updates.
I can see you were able to get in contact with our Billing Support and suspend your account. I'm glad you were assisted!
On Weds morning April 8th, I spoke with an agent to cancel my membership as I have retired. She assured me it would be done and that I'd receive an e-mail confirmation within the hour. It's now 2 days later and I have received nothing from you. Please confirm that my membership is cancelled and that you will not debit my credit card for April as she explained to me. Thanks Andrew Clare firstname.lastname@example.org