Cancel

Participant

Cancel

I would like to cancel. Please provide instruction on how i can cancel my account

1,473 REPLIES 1,473
Regular Participant

I have been contacted via billing team (Laura Constant Contact’s Billing Department) for the termination application.  I acknowledged the effective date is 30 September 2019.

 

Since I had received a payment receipt amounted to on 26 August 2019.  Please advise this is the payment for which particular period covered.  Meanwhile please let me know the last payment being charged through my credit card for my record.

I have been contacted via billing team (Laura Constant Contact’s Billing Department) for the termination application.  I acknowledged the effective date is 30 September 2019.

 

Since I had received a payment receipt amounted to  on 26 August 2019.  Please advise this is the payment for which particular period covered.  Meanwhile please let me know the last payment being charged through my credit card for my record.

Regular Participant

I have sent my message out several days.  Please let the right person to get back to me.  I just want to have an exact date for my last billing made and ensure no more transaction to be made by your team.

It's been hanged around for so long to terminate one service without direct contact with your billing team - which is a bit beyond a standard service shall be provided to public.  

Please address my enquiry as shown previously.  

Hi @Fannyfan 

 

I truly apologize for the delay in our response! I can understand how important it is to have these details for your records. I have reached out to our Billing Support to confirm this requested information. A member of this team will reach out directly, so please keep an eye out on your email.


Frankie.P
Community & Social Media Support

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Regular Participant

Please address my question: my credit card was debited on 26 Aug 2019. I need to know that amount is being covered which particular period. If that amount is covered beyond my termination date, I should have a refund.
Your billing team has replied me an email but no concrete answer to be provided, it’s just a waste of time.

Hello @Fannyfan. Yes, this will cover you until the date that your account is scheduled to cancel. There is no payment method listed on the account so no further charges will occur. 


Caitlin M.
Community Manager
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Regular Participant

My credit card was charged US$1215 on Sept, I need to have a clear answer what particular it is.  My account was confirmed to end by 30 Sept 2019 and I see no reason I have been charged with this amount.  Please clarify immediately and please let the billing team to proceed the refund if this is overcharged that I believe so.

Regular Participant

Once again - my subscribed plan is on a pre-pay basis, the charge of US$1215 made on 26 August 2019 is about the period from 31 August 2019 onwards for 6 months.  My plan will be ended effective 30 Sept 2019, so I assume refund of US$1012.50 (5 months subscription) should be made.  

Please address my question asap.  That's very annoyed for having no direct contact with billing team.

Regular Participant

Meanwhile, in case I have no answer hear from your end before my subscription terminated (30 Sept 2019), which channel I can communicate with?  I am an overseas client and a direct email address is definately a must for me.  

I foresee no instant feedback will be made to address my refund issue - though it is named as "Constant Contact".

Hello @Fannyfan ,

I have confirmed your account is scheduled to close on Septemer 30, 2019.

I have processed a request with Billing to refund the pre-pay balance once the account is closed. 


Timothy_G
Community & Social Media Support

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Regular Participant

@Timothy_G
Please confirm the refund will be made via my credit card that I registered before? If not, please state clearly.
Also, what communication channel I can use for having the updates on the refund? Can I still access to this forum after my account closed? As you never provide a direct contact for clients.

Hi @Fannyfan 

 

I apologize we are unable to go into an account's billing details or authorize refunds here in the Community. Because of this we submit all cancellation and refund requests to our Billing Support for further assistance. The support agents generally follow-up by email. So I would suggest making sure the contact email on your account is the best address for you to be contacted at. The good news is even when the account is canceled you can still access the Community. You also can reach our Support agents directly by phone at these hours and numbers.


Frankie.P
Community & Social Media Support

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Anonymous
Not applicable

Hi,

I'd like to cancel my account. I was using trial but I saw $0 in my account balance. Is that matter? Could you help me with that?

Thanks

@Anonymous 

We're sorry to hear Constant Contact is no longer a good fit for you. I can see that you spoke with a team member to get the account canceled. Please let us know if you do need additional assistance. We appreciate your time and want to ensure you are assisted.



Mary S.
Community & Social Media Support

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Participant

I have been trying to cancel my subscription for 3 weeks now and it is practically impossible. 

I live in South Africa and it is impossible to contact anybody in the billing department. 

What kind of a 'Professional Email Marketing tool' does not have the option to send an email to their billing department or any customer service email for that matter?? It makes no sense and I will never recommend this service to anybody as it just ends up in your Junk Folder anyway. 

Hello @user34728,

 

Thank you for bringing your concerns to the Community. I'm sorry you haven't been able to reach our Billing department. I just want to confirm Billing's contact information is available on our Help Center. 

 

I reviewed your account and it looks like you have already been scheduled to be canceled. You should be all set!


Nick S.
Social Media & Content Manager

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Participant

how do we cancel?

Hi @CatherineT06 

 

That's a great question! All cancellations are done through our Billing Support. Members of our Community Support like myself can assist by submitting your request to this team. Though the good news is I can see you were able to contact our Billing Department by phone. Your account has successfully been scheduled to be canceled through this call.


Frankie.P
Community & Social Media Support

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Participant

I have not used Constant Contact in many months and do not have time to use it. Please cancel my contract and stop taking payments from my checking account.

Hi @BillC41900 

 

It's important that I first point out Constant Contact is a monthly service that does not come with a contract. Because of this we would be happy to make sure you are assisted. In fact I have submitted your cancellation request to our Billing Department. A member of this team will reach out with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Participant

Please cancel my account at the end of the current billing period.