Cancel

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Occasional Visitor

Account suspension

Since there is no way to contact customer support, I need to use this forum to reach you. I would like to suspend my account temporarily during this pandemic.

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CTCT Employee

Re: Account suspension

Hello @RichardP2116,

 

Thank you for reaching out to the Community! We apologize that phone support is unavailable on Sundays. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the suspension. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

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New Member

This is a misleading experience

Okay, what's up, everyone. 

A month ago I applied to become a member on CC (I wish I never did that) a few days later I got a call from one of their sales rep. I believe his name was Chris. I am not sure. He talked me through the potential of CC for my business (which I tried to explain to him I am still building) so I have a website that I'm still building and due to the COVID19 nonsense I had some hardness with my day job and I couldn't focus on my website building process. I tried also to tell him that I might need a month or so to try out other platforms and see which suites my business, he convinced me into applying my card information cause I can cancel it at any time and It will be at NO RISK. He also said someone is gonna call me from the supporting service to go through all the tools and how to use CC sufficiently. No one called me. I don't know if they did from a number my phone treated as a spam, but they have my email. I have not received any evaluation or a reminder...Nothing! 

The next thing they charge me for another month although I have not used the first month at all! so I paid almost 100$ for absolutely nothing!! 

No, I don't believe that this is quite their service! cause I obviously don't want it! I tried to call the customer service and guess what? No one is there... I tried to send an email but I couldn't figure whom to send it to...

Now I want my account to be canceled and I'D LIKE TO GET MY MONEY BACK. thanks

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CTCT Employee

Re: This is a misleading experience

Hello @EhabS02,

 

Thank you for reaching out to the Community! I do apologize for the experience you have had. I do see we tried to give you a call on 3/12/2020 but no one answered so we left a voicemail asking you to check your email so you can reschedule a call with us. Please take a look at our contact information and hours of operation here. I do apologize that phone support is not available on Sundays. 

 

We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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New Member

I have not used this service. I'd like to get my money back please.

Okay, what's up, everyone.  A month ago I applied to become a member on CC (I wish I never did that) a few days later I got a call from one of their sales rep. I believe his name was Chris. I am not sure. He talked me through the potential of CC for my business (which I tried to explain to him I am still building) so I have a website that I'm still building and due to the COVID19 nonsense I had some hardness with my day job and I couldn't focus on my website building process. I tried also to tell him that I might need a month or so to try out other platforms and see which suites my business, he convinced me into applying my card information cause I can cancel it at any time and It will be at NO RISK. He also said someone is gonna call me from the supporting service to go through all the tools and how to use CC sufficiently. No one called me. I don't know if they did from a number my phone treated as a spam, but they have my email. I have not received any evaluation or a reminder...Nothing!  The next thing they charge me for another month although I have not used the first month at all! so I paid almost 100$ for absolutely nothing!!  No, I don't believe that this is quite their service! cause I obviously don't want it! I tried to call the customer service and guess what? No one is there... I tried to send an email but I couldn't figure whom to send it to... I was set on trial period. now its charging me without even asking if everything is going as promised. I don't want this service thank you. Now I want my account to be canceled and I'D LIKE TO GET MY MONEY BACK. thanks

Tags (2)
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Moderator

Re: I have not used this service. I'd like to get my money back please.

Hi @EhabS02 

 

I apologize for the experience you've had with your account! I have not only submitted feedback on this sales agent to their manager, but also your cancellation/refund request to our Billing Support. One of these billing agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Cancel Account

Hi good day I need to cancel my account because I will not use it Best regards.

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Moderator

Re: Cancel Account

Hi @user333672 

 

Thank you for reaching out to the Community about your account. We have submitted your cancellation request to our Billing Support for further assistance.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Visitor

Re: Cancel Account

Hello! you have not helped me with the application yet, please help me cancel my account

Tags (1)
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Administrator

Re: Cancel Account

Hi @user333672. Our Billing team is currently experiencing a larger queue at this very busy time and they have not addressed your case yet. If you need a faster turnaround, please call our Billing team directly.  


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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