Cancel

user842672
Consulting & Training

Cancel

I'm wanting to cancel my account. Ive called the number that I was told to call, multiple times over a number of weeks and it keeps saying, there's no one available in the office to take my call. I call during the hours stated and still nothing. Im getting very frustrated with this and feel like making a complaint. There is no email address to write a formal letter to cancel my account either. Can someone cancel it for me, please? I'm running out of calling credit and do not wish to waste it on another phone call only to be told for the umpteenth time that no one is available.
1 REPLY 1
David__B
Employee

Hello @user842672. We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.


David B.
Community & Social Media Support

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