Please help. I need to cancel my subscription or downgrade. I have send requests to Billing twice and nobody has made contact with me. URGENT REQUEST, please can somebody contact me by email as I am in South Africa on firstname.lastname@example.org
Hello @user6538 ,
Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.
Due to the high queue, the request may take longer than the normal 1-2 business days. For the quickest response, you may wish to reach out to them directly.