Cannot Connect to Server

[JackH51]

Have not used Constant Contact in about four months, and sad to see how poor the server performance is. I could not connect or do any productive work around 5: am EST on June 27th. We are at the 25,000 user level and we could use a server that was more reliable. I feel like we deserve some credit back for the time and resource wasted fighting your web site. Most likely will migrate to a new service one our contract expires. Other service cost less, offer more and and have some reliablility.  

[William_D]

Hello @JackH51 ,

We're sorry to hear you've been experiencing connectivity issues. For the sake of further troubleshooting, would you be able to follow these steps and provide responses for them:

• What browser are you using? Does using a different browser mitigate the issue?
• Are you using a wireless, wired, or mobile network? If possible, does changing networks let you through?
• Are there any browser plugins or addons you can disable? Does doing so resolve the issue?
• Does clearing your cache (not the saved passwords, just the cached images and files) alleviate the issue?
• Are there any updates pending for your browser? If so, does updating it let you through?
• Who is your Internet Service Provider (ISP)?
• Are you using any security / firewall applications (e.g. Norton, McAfee, AVG, etc.)? Does disabling them for our website, let you through?
• A screenshot of your speed test from fast.com, including what's in More Info.