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Cannot access account-password reset link doesn't work

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Occasional Participant

Cannot access account-password reset link doesn't work

I just created my account yesterday, and now this morning it says the password doesn't work. When I click on reset password, it says it doesn't recognize my email; however, it did send an email link to me, but the password reset link is broken/cannot click on it. 

 

 

 

6 REPLIES 6
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Occasional Participant

Re: Cannot access account-password reset link doesn't work

Update to my post.

 

I can log in through google, but not directly. And once in the my account section, I do not have the option to update my information, such as phone number, etc. It also doesn't appear I have anyway to set it up so I can log in directly instead of through google.

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Moderator

Re: Cannot access account-password reset link doesn't work

Hey @user309298,

 

Thank you for reaching out to us. I'm sorry to hear you've had some trouble logging in, but let's see if we can figure out what's going on.

 

Your issue might be related to the google log-in set up. To clarify for troubleshooting, I'm curious if you're logging into your account directly through our website [constant contact(dot)com], or the website builder's front page [constantcontact(dot)com/website]?

 

On the regular Constant Contact end, I'm seeing the ability to update the phone number through the My Account > Personal Information section. Are you able to get to that section?


William D
Community & Social Media Support

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Occasional Participant

Re: Cannot access account-password reset link doesn't work

Hi William,

 

I believe by the second one, [constantcontact(dot)com/website]

 

 

Thanks,

 

Steven

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Employee

Re: Cannot access account-password reset link doesn't work

Hello @user309298,

 

Thanks for the information! Have you tried logging into Constant Contact with your Google password? That should allow you to get into your account. I will reach out to my advanced tech team as well to see if their is more information we can give you. Thanks!

 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Occasional Participant

Re: Cannot access account-password reset link doesn't work

Hi Zoe,

 

Thanks for the response. I just tried it, and no luck unfortunately. 

 

I can still click the google link option for signing in though, so I do have acces, just can't sign in directly.

 

Thanks again,

 

Steven

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Employee

Re: Cannot access account-password reset link doesn't work

Hello @user309298,

 

Thank you for that information, I apologize that you still can not log in directly. My advanced tech team will reach out to you Monday morning to see why this is happening. I do apologize for any inconvenience this may have caused. Thank you for your patience! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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