Cannot add list to send email out

Participant

Cannot add list to send email out

Am trying to send a mass email out to a list of subscribers- I cannot select the list in my main page?

9 REPLIES 9
Moderator

Hi MorrisL8

Thanks for posting. I took a look and noticed that you were able to send an email this morning. Are you still having trouble selecting a list in your account?

Hannah M.
Community and Social Media Support

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Participant

I started the free trial today. I imported my contacts, and set up my first email - now I am unable to select a list - don't know why. Have checked T&C, payment starts AFTER trial period - is there a limitation on number of people in a list - where are the T&C for the trial?

Hi TertiusB

I am sorry to hear of this frustration. I took a look and see that you have uploaded contacts and created an email so you should be able to send to up to 10 contacts. This is considered your test list. There is nothing preventing the send in you account so please try scheduling the email again. If you need more details on the limits of your trial please check out this FAQ.

 

Thanks,

Hannah M.
Community and Social Media Support

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Occasional Participant

I have five 'send to' lists. When I went to issue the email, none of them came up. This has been a terrible experience. Are your servers on strike?

Have you ever been able to send before? Are you aware that you need to open the list page ( stupid design) before you can select any?

Participant

Have a campaign ready to send, but it will not let me access my list.

Hello @JudyG50. I do see that you were able to send out an email last night after you had posted here. I want to make sure that this issue is resolved for you though. Please let us know if you are still experiencing a problem selecting lists or if there was anything else that we can assist you with. 


Caitlin M.
Community Manager
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I'm having the same problem, usually the email wan'ts me to select a list to send to as I have several departments using a shared constant contact and we have our own lists, but it is not allowing me to see the different lists or add the specific list from my department to send out my email. 

Hi @BeckyL67

Are you able to see the area on the scheduling page that says "Add to Email List" and has a blue plus button to the right hand side of it? When you click the plus button it should let you scroll through and select your lists and then save the selection. It looks like you may have gotten the email in question sent out, but of course let us know if you need any further assistance.


Jordan
Community & Social Media Support

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