Cannot download a pdf of a past email sent.

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I need to download my monthly newsletter and the "Download and Print" will not work for them. How do I get them?
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Hello @HWSMarComm ,


I checked several of the emails , and didn't have any issue bringing the page or preview up, nor seeing the previews, adjusting the scale for the PDF formats, and downloading them. It's possible you're running into some kind of connectivity error. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 


If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live, or assist with exporting and sending the emails you need.

William A
Community & Social Media Support