Cannot get a human on the phone and need to cancel service

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New Member

Cannot get a human on the phone and need to cancel service

HELP! How do I cancel my account when there is no way of getting a hold of a human and there is no email address for billing to send the cancellation email to? 

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Moderator

Re: Cannot get a human on the phone and need to cancel service

Hello @JiB4 ,

 

Though we're sorry to see you go, you can cancel your account through our Billing Support. To make sure you're assisted we've submitted your cancellation request through a ticket to this team. A member of this team will contact you directly with any further updates.

 

Due to the high queue, the request may take longer than the normal 1-2 business days, but it will be handled before your next billing cycle.


William D
Community & Social Media Support

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