Cannot get correct info



I used to be able to click on "open" or "click URL" options to check who opened the newsletter or clicked on a link. Now since you have changed things all the options just opens to people the newsletter has been sent. Very frustrating indeed!


Please provide me your new system how to find these answers.

Thank you



Hello @larisek ,


The UI hasn't changed much in the past few years. If you're checking from the Reporting overview tab, then clicking any of the rate numbers for an email will default to the Sent view, in which case you can swap to clicks, opens, bounces, etc. through the little dropdown menu where it says Sent.



If you're already looking at the singular email's reporting page, you can click on its reporting numbers to open that specific info type without having to swap.


If you need reminders on how email reporting works:

William A
Community & Social Media Support
  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article