Cannot select recipients

BrendaB726
Retail

Cannot select recipients

When trying to send an email, the boxes of recipient lists are all dark gray, and i cannot click them. Any idea why?

1 REPLY 1
Frankie_P
Moderator

Hi @BrendaB726 

 

It appears you were still in our free trial period when you originally tried scheduling your email. These trials only allow you to send to a list of up to 100 unique contacts. Any list larger than this amount would be grayed out and unable to select. The good news is I can see you upgraded to a paid account and was able to send to the full contact list. Please let us know if there is anything else we can assist with in the meantime.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.