Cannot select recipients


Cannot select recipients

When trying to send an email, the boxes of recipient lists are all dark gray, and i cannot click them. Any idea why?


Hi @BrendaB726 


It appears you were still in our free trial period when you originally tried scheduling your email. These trials only allow you to send to a list of up to 100 unique contacts. Any list larger than this amount would be grayed out and unable to select. The good news is I can see you upgraded to a paid account and was able to send to the full contact list. Please let us know if there is anything else we can assist with in the meantime.

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