Cannot update a record


Cannot update a record

I am trying to update a contact field and the form won't save because "The email address is already in use by Jeffrey Heras" but in fact the email is supposed to be for Jeffrey Heras. How do I save a person's email if he is already captured elsewhere in the system?

Hey @RedLobsta,


Thank you for reaching out to us! I have a few clarifying questions before i'm able to accurately answer your questions. Are you searching in your contacts for Jeffrey Heras and then editing his contact details, but it won't save the new information? What new information are you attempting to add? 


Thank you for your time!  

Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!