The Community is hosting an End of Summer sweepstakes! Participants must complete tasks to earn tickets that will enter them with a chance to win a free year of Constant Contact and other great prizes!*
*No Purchase Necessary. For Official Rules, visit here. Constant Contact’s End of Summer 2020 Sweepstakes ends on October, 20, 2020 at 11:50 PM EST.

Cannot view individual survey responses

Occasional Organizer

Cannot view individual survey responses

Why can I only view overall survey responses? I need to view the individual responses. I clicked on the hyperlink for "Individual Results" and below is a screenshot of my looks blank. I also cannot export the results individually. CC Survey Page.PNG


Re: Cannot view individual survey responses

Hello @SCRC ,


We're sorry to hear you were having issues with accessing your survey responses. It looks like you spoke with a chat representative earlier today, and your issue was resolved. With that in mind, we've found that doing an administrative refresh of the survey results in our system typically resolves the issue. If you do happen across this issue again, feel free to reach out to us here in the community or via one of the other support channels, and we'll get it resolved as soon as we're able.

William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Constant Contact 2020 End of Summer Community Sweepstakes!

The Constant Contact User Community is hosting a sweepstakes. The more you participate, the more chances you have to win! Read on to learn more...

Read More