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Cant access my account

SuperiorE
Participant
‎11-10-2021 08:55 AM
0 Votes
‎11-10-2021 08:55 AM

I can't access my account now without having to download a verification app. I don't want to give you my mobile number and i dont want to download an app. Ive been using this service for 5 years.

 

How can i access my account? 

1 REPLY 1
Zoe_H
Employee
Employee
‎11-10-2021 12:11 PM
0 Votes
‎11-10-2021 12:11 PM

Hello @SuperiorE,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience but at this time, Multi Factor Authentication is a required industry standard to keep your account information safe and we don't have the option to turn it off. You will have to select one of the options provided to gain access to your account. Thanks! 


Zoe H.
Community & Social Media Support

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