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Change CC Number/Question

AnnetteD408
Participant
‎05-19-2022 03:16 PM
‎05-19-2022 03:16 PM
(2) you authorize us to begin your subscription at the price described on this page, This was listed in the blue box when I went to change my credit card info. I could not find where the PRICE was listed on this page?
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Caitlin_M
Administrator
Administrator
‎05-20-2022 12:24 PM
‎05-20-2022 12:24 PM

Hi @AnnetteD408. Thank you for bringing this to our attention. I brought this up to our upper level of support who will review the wording on this page and make changes to it. It appears the text should only apply to those who are upgrading their accounts to Plus and therefore have a prorated fee but not those who are simply updating the card on file. If you are not changing your plan or have a hold on the account, there shouldn't be any change to pricing when updating. You can review your pricing through the Plans and Pricing link under your Profile in the top right corner of the page.

--

Caitlin M.
Community Manager
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