Change password

Occasional Participant

Change password

I am having trouble changing the password. I didn't want to change it but you are suggesting that we do.

Hello @nancy-j ,


Where in the process are you running into issues? Are you not receiving the password reset email? Or are you running into issues remembering the case sensitivity?


If you continue to have issues, you may wish to call in, so our support teams can securely assist with the change and get you into your account.

William D
Community & Social Media Support

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