Changes to formatting from test to final version

EmilyS5911 · ‎06-03-2019

I've had repeated issues with formatting using the third-generation editor, most of which I've found ways to troubleshoot. As part of that process, I send test versions of every draft of my organization's newsletter, which we view on mobile and desktop devices. Today our newsletter went out with a formatting error (headline and background appearing the same color). This issue did not appear anywhere in the test that was sent just an hour before. Any idea what could be going on or how to avoid this in the future?

Thanks,
Emily

Desi_B · ‎06-03-2019

Hey @EmilyS5911,

Thank you for reaching out to us! I'm sorry to hear that the email went out with the formatting error, I would be happy to help troubleshoot it. My first question is, did the error occur in all domains or just a specific one? What I mean by that is, did it occur in your company's email or also Gmail, Yahoo, and all other providers? Also, did you make any changes before scheduling the email? Thank you for your time!

Desi_B
Community & Social Media Support

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EmilyS5911 · ‎06-04-2019

Hi Desi,

Thanks for your response. We haven't been alerted to the issue in any other email clients besides our work email (Outlook).

I tested links in the email before scheduling but ONLY in my email client (I clicked the links in the test email sent to my Outlook inbox, NOT in the Constant Contact draft.) Otherwise, there were no formatting changes made between drafts.

Please let me know if you'd like to see screenshots or discuss by phone. Thanks!

Zoe_H · ‎06-04-2019

Hello @EmilyS5911,

Thank you for that information. I apologize for any inconvenience this is causing and I would love to do some more research on this for you. Can you please email social_support(at)constantcontact(dot)com the title of your email newsletter, what version of Outlook this formatting issue is occurring in, screenshots of what is happening, a reference to this post, and your username. If you prefer to talk about this over the phone, please give us a call. Thank you!

Zoe H.
Community & Social Media Support

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