Charge for number of contacts

LinseyT8
Real Estate

Charge for number of contacts

I have over 12k contacts on my account. However, I do not send emails to ALL of these contacts every month. Am I still being charged for the entire list of contacts, or just the ones I send to every month?

1 REPLY 1
Frankie_P
Moderator

Hi @LinseyT8 

 

That's a great question! Accounts in Constant Contact billing is based on the plan you have purchased and your contacts level. Every active contact is counted toward your contact level whether you email them all or not. Because of this I would suggest exporting a copy of any contacts you do not use and deleting them from your account. If you have any further questions on the billing for your account our Billing Support is available by phone and can help find the answers you may need.


Frankie.P
Community & Social Media Support

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